96 177 is the service line of Shenyang Gas Group, which is open 24 hours a day. Shenyang Gas Group Co., Ltd. is a large state-owned public utility enterprise authorized by the municipal government to engage in gas franchise, which integrates gas production, transportation, sales, pipe network design and construction and after-sales service. The Group consists of four enterprises and their investment enterprises: Shenyang Gas Co., Ltd., Shenyang Shen Xi Gas Co., Ltd., Shenyang Xinbei Gas Co., Ltd. and Shenyang Shen Nan Gas Co., Ltd.
The group has more than 4,000 employees and more than 2.8 million service users. The gas supply covers all districts (counties) in the city except xinmin city, Liaozhong District and Sujiatun District. The annual gas supply is about 654.38 billion cubic meters, the maximum daily gas supply is 6 million cubic meters, and the total gas storage is 6 million cubic meters, which can meet the needs of urban production and life. The company has 3 natural gas receiving gate stations; 3 gas storage and distribution stations, 1726 pressure regulating station and 14 automobile filling station; The gas pipeline network is 9049 kilometers, forming a relatively complete pattern of high, medium and low pressure gas pipeline network. Shenyang Gas Group insists on paying equal attention to enterprise development responsibility and social and people's livelihood responsibility, and strives to practice the service concept of "using my heart to reassure you". Customer service hotline 96 177 has always maintained a settlement rate of 100% and a customer satisfaction rate of 99.9%. (All the above data are as of June 5438 +2020 10).