Shenzhen Public Transport Group is responsible for the line inside the customs, which is 1-299. The eastern bus is responsible for the line from Guannei to the eastern part of Shenzhen. The western bus is responsible for the route from Shenzhen Customs to western Shenzhen.
Hotline: 0755-83938000
Service time: 0:00-24:00 all-weather service.
Service content:
1. query: provide all-round information such as bus policy, route direction and service time.
2. Looking for something: Help passengers find something they forgot on the bus.
3. Complaint: Accept passengers' opinions on bus service.
4. Communication: Understand the suggestions and needs of passengers.
Since its opening, the western public transport service hotline has always regarded the hotline as a window for extending services, adhered to the purpose of "passenger first, service first", constantly strengthened "bus passengers lead the way and serve every day sincerely", carefully accepted every call and all kinds of letters and visits, and handled and responded in strict accordance with norms and procedures.
Our staff will enthusiastically and seriously accept any accepted matters and make a reply. We will carefully record your opinions and suggestions, and handle and reply on the basis of investigation and understanding. If we can't reply at that time, we will reply within three working days; It will be processed within ten working days (holidays will be postponed).