Things should start from mid-March. My girlfriend and I work in Shanghai, and my hometown is Qiandao Lake. In the past, the high-speed train only took two hours, but considering that it was a little unbearable to leave the dog alone in the pet shop, I planned to rent a car to travel.
Because I usually use Alipay, I also searched for car rental information in Alipay applet. I saw a Roewe i6, which is quite new and the price is reasonable. 3 days 338, belonging to Wukong car rental. Maybe when holidays come, more people will travel. Seeing the price increase of the same model, I was really glad at that time and secretly pleased with my "early plan"!
A few days later, Wukong called me to rent a car, saying that something had happened to i6 and I couldn't deliver the car. They upgraded us to mini for free! ! ! ! ! My girlfriend was very happy at that time and made a circle of friends (now think about it, their routine has already started here).
A few days later, Wukong called to rent a car again, saying that something had happened to the Mini, and he wanted to upgrade us to the BMW 3 Series for free. Aha, it's getting more advanced. 100. It was a drop in the sky (actually a trap) to rent a series 3 for more than a dollar, so I agreed happily.
On April 4th, in Tomb-Sweeping Day, we took a taxi with our luggage and dogs to the delivery place (we also raised the issue of no store, and the delivery staff explained that it was convenient for users to deliver the car). When handing over the car, the staff is very friendly, reminding you to take pictures from all angles, taking notes and telling you where there are small scratches on the car. Anyway, it's that feeling that makes you feel at ease. Everything went well after delivery and inspection, and everything went well when I went home to Shanghai.
On May 6th, because the epidemic was still going on, there were not many cars on the road. We arrived at the delivery place two hours ahead of the scheduled delivery time. I called Wukong's car rental agent and asked him to come and pick up the car. I faltered that I waited for him for half an hour, but it turned out to be an hour and a half.
Then the climax came. Two staff members came to Wukong to rent a car. Last time one of them gave us the car. When he came over, he chatted with us, and the other party said he wanted to check. At that time, I didn't care at all, thinking that we would be careful all the way and there would be no problem at all if we parked in the garage. But that's all. The problem is that he has come.
The car inspector suddenly told us that there was a new scratch. When I went to see it, it was really new and long. I kept pulling the rear fender off the front door panel, saying that it would take at least 900 sides (2700 on three sides) to repair it. The feeling at that time, to be honest, was a little overwhelmed and unbelievable. Of course, we don't want to pay, so we argue with them. After about half an hour (I can't remember the exact time), a trailer actually arrived at the scene! ! ! ! !
Next thing I know, I feel like I'm following their script. We insist on paying compensation to 500 yuan at most, because the scratch is very new, with metal powder, and he kept us waiting on the side of the road for 1 many hours, which may be the time when we were caught. Give the car to our staff and start taking out their mobile phones to call their boss, Mr. Huang, saying that the customer doesn't want to leave, so let's communicate directly. The process won't be long-winded. Anyway, the final result of the discussion is that we will lose 800 yuan.
At this time, a taxi driver couldn't stand it any longer, so he said it could be insured. Let's call for advice. As a result, we were shocked There is only one compulsory insurance for this car! ! ! There is only one compulsory insurance! ! ! There is only one compulsory insurance! ! ! Really surprised in a cold sweat. From Shanghai to Qiandao Lake, and then from Qiandao Lake to Shanghai, the speed of more than 700 kilometers, coupled with some urban roads, may be "ruined."
So, we asked them on the spot why they didn't have insurance such as commercial insurance, and he said we didn't choose. Once again, it subverted my cognition. Shouldn't commercial insurance be bought for one year at a time and for a few more days? When we were arguing about this matter, the car inspector said directly, "Why don't you fix it yourself? The trailer has been called for you. At that time, I felt like a hooligan, because they decided that we wouldn't repair the car ourselves (the cost of repairing the car ourselves must be more than 800 yuan). Finally, I really don't want to do it. Scanning the code cost 800 yuan.
I thought this was the end of it, but I didn't expect a wave of "surprises" waiting for us. Six points were deducted for careless driving and speeding. Wechat, the car rental company, said it would deal with violations. Because I have no experience and don't know how to deal with it, I listened to the suggestion and uploaded it to the platform for handling. On May 7th, SMS suddenly received a fee deduction reminder 1400 yuan. I didn't know until I called. Handling it for me is "buying points". At the first time of the incident, we contacted the platform and the car rental company, and the other party kept shirking, saying that we had been informed by phone. There is absolutely no reason for us to buy points. We don't have our own car and basically don't drive all the year round. Just deduct 6 points directly.
Summarize the routine a little:
The first step is to attract you to rent a car at a low price;
Step two, all kinds of excuses will give you a free upgrade to a higher level model;
Step 3, check the car body for scratches when returning the car;
The fourth step is to call the so-called leaders to discuss;
The fifth step, the trailer, let you repair it yourself;
Summarize some points for attention in renting a car, hoping to help everyone:
1, be sure to find a big company.
Be sure to ask what insurance the vehicle has.
3. Check the car together when handing it over and returning it.
4. It is recommended to buy "no deductible service"
This article comes from car home, the author of the car manufacturer, and does not represent car home's position.