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With more than 400,000 contracted merchants, Lala, a catering service provider, was accused of delaying the withdrawal of orders and responded by saying "system upgrade".
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Chengdu Business Daily Red Star News
202265438+February 9th 2 1:53 official account of Red Star News in Chengdu Business Daily, Sichuan.
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"What happened to the flowers?" Qing Yong, the founder of Tomato Capital, who is concerned about the catering industry, asked questions in a circle of friends, saying that he had received a lot of feedback on extending the withdrawal.
As the top three service providers in China's catering SaaS system, Huala Meituan, like a group of customers, almost contracted the cashier software of large and small catering enterprises in China.
The main users of Huala are small and medium-sized restaurants. Recently, some merchants reported that the cash withdrawal of turnover collected through Lala system was postponed, and the official did not give an accurate recovery time for cash withdrawal.
On February 9th, 65438, Red Star Finance Bureau contacted Huala Beijing Headquarters, and the customer service responded that the cash withdrawal problem was due to the recent upgrade of the company's payment system server in Beijing, and the company did not have the rumored "capital chain break".
↑ Screenshot from Lala official website
Some employees said that they were owed wages, and the merchants postponed the withdrawal.
Lala responded: the capital chain is not broken.
The problem of withdrawing cash from flowers was felt by the owner of a barbecue shop in Chaoyang District, Beijing more than two months ago. He has used Huala system to collect cash for more than four years, and it has always been a "T+ 1" mode, that is, customers can withdraw cash 24 hours after payment.
Previously, as long as 24 hours, cash withdrawal can achieve "seconds to". However, after the "Eleventh" this year, he found that the speed of collecting accounts was much slower, sometimes for two or three days. What Hua La gave him was due to the problems of cooperative banks and other reasons. At present, he still has tens of thousands of funds in the system that have not been withdrawn.
In addition to the delay in cash withdrawal by merchants, the employees who are rushing said that their wages have also been delayed. A user who was certified as a Huala employee on the Pulse platform told the Red Star Capital Bureau that the monthly salary 1 1.20 that should have been paid has not been paid so far, and the company's human resources have not publicly responded to this matter.
The Red Star Capital Bureau contacted Huala Beijing Headquarters, and the customer service responded that the cash withdrawal problem was due to the recent upgrade of the company's Beijing payment system server, and some merchants delayed the cash withdrawal time, and the server is currently being processed. As for when the system upgrade can be repaired, the customer service said that there is no accurate time at present.
Regarding the problem of employees being owed wages, the customer service said that they had never heard of the situation, and responded that there was no rumored "capital chain break" in the company.
Due to the cash withdrawal cycle, some catering bosses have given up using the cashier function and charged customers directly instead.
On the black cat complaint platform, Mr. Wu, the owner of a sushi restaurant in Suqian, Jiangsu Province, complained that the Huala system, which he bought for several thousand yuan in 2065438+2008 and claimed to be permanently used, was told by Huala in July this year that he needed to pay several thousand yuan for the use. Mr. Wu told the Red Star Capital Bureau that his shop had given up using the Huala payment function two years ago and only used it as a ordering tool, because he had encountered the problem of delayed withdrawal of Huala at that time.
The owner of a small Japanese restaurant chain in Beijing told the Red Star Capital Bureau that when Huala communicated with him a few years ago, he said it would take three days to withdraw the cash, so he gave up using Huala system.
The total annual transaction volume exceeds 700 billion.
Lala signed over 400,000 catering merchants.
Huala official website shows that it belongs to Beijing Duolaidian Information Technology Co., Ltd. At present, Lala has signed more than 400,000 catering merchants, of which chain customers account for 82%. The annual transaction volume of Huala service customers exceeds 700 billion yuan, accounting for 202 1 industry market 15%.
A pusher of Meituan's docking merchants told Red Star Capital Bureau that the recent extension of cash withdrawal had caused her to receive inquiries from many merchants, and some merchants were considering switching to other systems.
According to Tianyancha, Beijing Duolaidian Information Technology Co., Ltd., the business entity of Huala, was established in 2009 with a registered capital of 2130,000 yuan. The company has received five rounds of financing. The latest financing was equity financing of Gaochun Venture Capital in June 2022, and equity financing of Meituan Strategic Investment Department in June 2020.
According to the shareholder information of Beijing Duolaidian Information Technology Co., Ltd., the major shareholder is Beijing Gezhipu Technology Co., Ltd., and the second shareholder, Shanghai Han Tao Information Consulting Co., Ltd., is a member of the US Mission. The suspected actual controller is Wang Xing, chairman of Meituan.
Red Star Journalist yaoyu Cheng Luyang
Editor Yu Dongmei Yang Cheng
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Aibin
Why is there no catering business to comment?
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Wealth freedom, spiritual freedom
Sweet lesbian merchants have been unable to mention gold recently. The company explained that someone infected COVID-19 in Lala.
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It is natural to be safe enough.
As long as you explain that the funds are not broken, it is a matter of time.
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User 0hlfsxh
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Huaha also has a delay problem during the epidemic in 2020.
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Winning Story (Little Jie Jun)
I haven't received payment for a week.
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