In a blink of an eye, the first half of XX years passed. Looking back on this period, with the support and help of company leaders and colleagues, I have completed my work well.
Through half a year's work and study, the work mode has made a new breakthrough, the work style has changed greatly, and the work mentality has matured. At the same time, I also pay attention to finding my own shortcomings in my work, trying to make up for them and constantly pursuing self-improvement. The work in the first half of this year is summarized as follows:
I. Daily assistant work
After the completion of the silicon material project, the current projects mainly involve photovoltaics, solar water tanks and biodiesel. As the assistant of German expert xxx, my main job is to actively assist him in promoting various cooperation projects. The specific work can be summarized as follows:
1. According to specific projects, use network resources and energy magazines to collect and sort out relevant information about products, markets and partners. For photovoltaic projects, the database of major photovoltaic companies in the world is established by using office software access, so as to fully grasp the photovoltaic product information of each company and lay a good foundation for selecting partners and carrying out cooperation. I have never been exposed to solar water tanks and biodiesel projects before, so I gradually understand the working principle, processing technology and market prospect of biodiesel from the basic knowledge of the above products in the preparation stage of the project. These jobs have greatly expanded my knowledge.
2. Translate the relevant information of each project and the work report made by German expert xxx to senior leaders. On the one hand, the development of new projects has greatly changed the content of their own translation, especially the technical terms related to machinery and chemical industry, which are difficult to translate, and sometimes even can't understand Chinese terms. After realizing this problem, I began to pay attention to the accumulation of such words and expressions. For Chinese terms I don't understand, I take the initiative to ask my colleagues and make records to ensure that such technical terms can be handled freely when they appear again. On the other hand, when translating some materials and reports written by xxx, we should pay attention to correcting its nonstandard English expression and strengthening our English application ability. Through translation work, my professional skills have been further exercised and improved.
3, do a good job of contact and coordination. Contact and coordination is an important prerequisite and guarantee for the smooth development of all work. In order to promote the photovoltaic project, we contacted the international trade department of xx Photovoltaic Company for many times and successfully sent two assembled solar panel samples to foreign cooperative companies for process testing. In addition, contact and organize talks with companies that can cooperate with biodiesel. In half a year's work, my communication and coordination ability has been further strengthened, and at the same time, I have established and maintained good working relations with leaders, colleagues and partners of the company and the group.
Second, foreign affairs work
1. In the case of tight time, prepare the complete set of materials needed by the company leaders to apply for visas.
2. Apply for multiple visas for Ms. xx, the general manager of xx Germany Branch; The handling of these two foreign affairs is really a kind of study and exercise for me who has never practiced it. Preparing visa information requires careful handling, especially when filling out the application form, there must be no mistakes, otherwise it can only be rewritten. From this, I deeply realized that no matter how big or small the work is, if you want to do it well, the requirements for work attitude are the same, that is, be serious, be serious again, and never slack off.
Three. Other affairs
1, properly handle xxx's expenses at work.
2. Help xxx translate some business materials without affecting his work.
In view of the special situation of German expert xxx, help him deal with some personal affairs in life. In the second half of XX, while doing a good job, improve your personal ability from the following aspects:
(1) Establish a good working mentality, be strict with yourself ideologically and strictly abide by the company's rules and regulations. No matter how big or small the work is, we should take it seriously and try our best to complete every task.
(2) At work, learn from books, leaders and colleagues around you, and constantly accumulate work experience.
(3) In addition to strengthening the training of professional skills, use spare time to learn trade and accounting-related knowledge.
(4) Pay attention to communication with leaders and colleagues, and create a harmonious and positive working atmosphere with you.
2. The company's work summary for the first half of the year 1000 words.
I have been a customer service worker in the company for some time. It has been more than half a year since I joined the company last year 10. At the beginning of this year, I became a full-time employee of the company. The first half of the year will be over. I have also gained a lot in the customer service work in the past six months, and also found some shortcomings that need to be improved. Let me sum up my personal work for half a year.
First of all, some achievements
In half a year, I switched from after-sales customer service to pre-sales customer service. Although the pressure has increased, my work during the after-sales customer service has made me more aware of the customer's psychology and more familiar with the products. So although I switched to pre-sales, I didn't feel too uncomfortable and did a good job. I switched to pre-sales customer service in mid-February, so the sales task given by the leader is also half a year, although I am one and a half months less than other colleagues.
After half a year, I successfully completed the sales task assigned by the leader. From the completion rate of 30% in February to 89% in March, and then to the overfulfilled rate in the peak season in April, the previous goals were finally made up, and then they were all completed in May and June. I didn't delay the sales task. In terms of conversion rate, from the initial conversion rate of 19% to 30%, it reached 46% in May. Although I am not proud of it, it is also the result of my work in the past six months.
Second, learning.
In the post of pre-sales customer service, although I have a better understanding of products and customer psychology, I am not particularly clear about sales skills and important selling points of products. When communicating with customers, there will always be some after-sales thinking in it. After the supervisor trained me in communication and pointed out what was wrong, I learned a lot. I also learned a lot of tips to see how other colleagues use good ways and means to promote sales in communication.
At the same time, the company will also carry out some training courses, such as operation training. Although I am just a small customer service, I am still very self-motivated. Every time I have time, I will take part in training, learn different knowledge, deepen my ability and develop my thinking.
Third, shortcomings
Although I have made some achievements in my post and learned a lot, I also found that I have some shortcomings in receiving customers in pre-sales work, such as passive sales. Perhaps it is because of my short working hours and unclear understanding of pre-sales. I have just been in contact with the company for more than three months, but it still has an impact. Sometimes getting along with colleagues is too enthusiastic. On the contrary, it may affect their work, because sometimes I talk to my colleagues about pre-sales work during shift changes or when I am not so busy, but sometimes they are just busy receiving customers and don't have much leisure time to talk to me, but I have been talking, which has a little impact on their work.
In the future work, I will learn to vent myself better, adjust my status, do a good job in pre-sales customer service, recognize what this position should do and what to avoid, pay more attention to empathy and understand colleagues when getting along with them. Moreover, in my study, I want to strengthen. Only by making progress at all times can I stay behind, not be eliminated and go further.
3. The company's work summary for the first half of the year 1000 words.
In the first half of 20__, with the concern of the company and the support and help of comrades around me, on the one hand, I paid attention to political study, strengthened the transformation of world outlook, on the other hand, I strengthened my personal business study, constantly improved my professional skills, and strictly implemented various rules and regulations of the army. I have made necessary achievements in my work and basically completed all the tasks assigned by my superiors.
Can strengthen study, strengthen political belief, and strive to improve professional quality. Actively participate in all kinds of learning activities organized by the Ministry, study hard, establish a correct outlook on life and world, always keep a clear head, improve political discrimination, ensure that you are politically qualified and always loyal to the people's army. Constantly strengthen the transformation of the world outlook, so as to listen to * and follow * under any circumstances, be politically firm and take a clear-cut stand. In business, I can constantly improve my professional quality according to the requirements and standards of my superiors and my own work. Pay attention to learning from books, consulting colleagues and learning at work. Insist on training in practice, strive to turn knowledge into skills, improve the ability to find, analyze and solve problems, and improve the sharpness of thinking.
At ordinary times, we should pay attention to strengthening the concept of style and discipline and be strict with ourselves. Be able to seriously implement various rules and regulations and be strict with yourself. I always adhere to the rules and regulations as the basis and use a formal and orderly working environment to promote the cultivation and improvement of personal behavior quality. Insist on starting from small things, starting from me, persistently turning mandatory regulations and passive obedience into conscious behaviors, resolutely avoiding and overcoming procrastination, impetuousness, loose span and mistakes in work, and asking for instructions before work, reporting after completing tasks, being down-to-earth and step by step. Improve self-control ability, strictly abide by confidentiality provisions, always be vigilant, put an end to leakage, promptly correct imprecise, irregular and irregular personal behavior deviations, and promote the continuous improvement of behavior quality. Specific performance in the following four aspects:
I. Political aspects
Understand the situation clearly, keep pace with the times, and strive to maintain a high degree of consistency with * * * in thought and action. Constantly strengthen the study of political theory and improve political acumen. Insist on starting from oneself, be strict with yourself, start with correct ideological understanding, and correctly handle the relationship between study and work. Actively participate in organizing all kinds of learning, study hard, remember carefully, write about your feelings and thoughts, realize the importance of learning from the depths of your mind, and further strengthen your dreams and beliefs.
Second, study.
Persist in applying what you have learned and constantly improve your work level. Make use of the necessary time to strengthen your study, constantly enrich and improve yourself, and strive to become a knowledgeable person at work. With the development of the situation, we must constantly strengthen our study and constantly enrich and improve ourselves. I deeply feel that the problem of learning is a problem from beginning to end. There is no end to learning. Only by constantly learning, adapting to the changes in the situation, being brave in dealing with problems and exploring can the needs of adaptive work not fall behind.
Third, work.
Strengthen the sense of responsibility and complete various tasks. I independently completed the installation and debugging of the on-site command network software system, and learned and mastered the security and confidentiality knowledge of the integrated information network, which laid the foundation for the opening of the integrated information network in the next step.
Fourth, organizational discipline.
Strong sense of self-discipline and strive to become a qualified soldier. Conscientiously implement the "Regulations", "Regulations" and ministerial rules and regulations. When there is a contradiction between group interests and individual interests, we should focus on group interests. Strictly abide by military discipline and maintain the image of soldiers in the interaction with local personnel. Among United comrades, democracy and unity are emphasized. When there is contradiction or misunderstanding with others, don't talk privately about others behind their backs, seriously carry out criticism and self-criticism, open your heart and speak freely, so as to unite comrades better.
Looking back on the work in the first half of the year, although necessary achievements have been made, there are still some problems and weak links, mainly in the following aspects:
First, the enthusiasm for learning is not enough, content with the existing theoretical level, lack of awareness of exploring theories, and professionalism and sense of responsibility need to be further cultivated and strengthened.
Second, the working standards are not high enough. They are used to the existing experience and familiar routines, and their work is generalized. They just want to get by, not too hard. Because of many work ideas, heavy tasks and great personal work pressure, there is often a phenomenon of paying attention to one thing and losing another.
4. The company's work summary for the first half of the year 1000 words.
Time flies, the sun flies, and the unforgettable and crucial 20xx year has passed in a blink of an eye, and the 20xx year full of challenges and opportunities has arrived. Looking back on the past 20xx years, with the strong leadership, care and support of the company's leaders, I have always been strict, closely focused on the company's decision-making, carefully understood the company's various work systems and decisions, and always insisted on putting interests first. In this year's work, although I have made some achievements, there are still some areas that need to be improved and improved. The following is my work in 20xx years based on my personal experience:
I. Summary of this year's work
1, pay attention to teamwork, maintain good working relationship with colleagues in various departments, strengthen cooperation, maintain cooperation among departments, and ensure coordination and cohesion between work.
2. Strictly abide by the system discipline, adhere to principles, be honest and self-disciplined, and do not do anything that harms the interests of the company or say anything that harms the company's image; Integrate into the company with the attitude and behavior of the owner.
3, a detailed understanding of the whole construction project, familiar with the details of the construction project E/F area; Carefully review and be familiar with the engineering drawings of E and F areas released by the design institute at various stages, understand the design intent, actively participate in the modification and adjustment of the engineering drawing scheme, carefully check the quantity, review the drawing problems found and reflect or deal with them in time, and summarize all aspects of statistical drawing information.
4. Participate in the whole project site management, check the site every day, strictly control the quality of materials entering the site, and resolutely put an end to the construction organization design and construction that is not in accordance with the design drawings, construction specifications, operating procedures and approval, so as to achieve the predictability of project quality and timely discover and deal with the construction situation of various buildings on the site. Strictly control the quality of projects under construction and underground garages, control and manage the on-site project progress and safe and civilized construction, and meet the quality, progress and safety requirements of the company and leaders.
5. Participate in relevant acceptance, data collation and collection at the project site; Participate in various maintenance work in the later period of office building decoration; Handle the indoor data related to the project in time, complete the calculation and compilation of various building economic and technical parameters required by the project, provide statistics of basic data, handle the documents of the project, prepare the work plan and draft, register and verify relevant letters.
6. Strengthen the contact, communication and coordinated management between the site and the supervision unit, construction unit and other units, solve the problems in engineering technology, and ensure that the relevant information such as engineering design changes is uploaded and issued correctly.
7. Actively cooperate to complete the temporary work arranged by the leaders of this department and the work of other departments, obey the overall situation of the project, and cooperate with all the work of the project.
8. At other times, I will constantly strengthen my learning ability and improve myself. I will seriously study the national standard atlas and acceptance specifications related to the project, and be familiar with the relevant engineering legal knowledge, engineering economic knowledge and project management knowledge.
Second, the existing shortcomings and improvement measures
In the year I entered the company, I have made some progress in my work, but there are also some shortcomings. I should deeply understand and deal with these shortcomings in my future work.
1, strengthen communication skills and make full use of resources. In the future work, we should actively strengthen communication, share resources through the company's platform, make full use of the company's resources, and improve subjective initiative.
2. In the future work, we should improve and strengthen the foresight of the work that will have problems, try not to have problems, and deal with problems in an orderly way.
Third, the work prospect for next year
Next year, the project is about to enter the formal construction stage, and the next work will closely focus on the company's overall planning scheme, earnestly do your own work, work harder, strive for progress, strive to improve yourself, and look forward to a bright future with the company.
1. In terms of the company's discipline system, strictly abide by the company's discipline, conscientiously implement the company's rules and regulations, safeguard the company's image and interests, and be strict with yourself with the attitude and behavior of the master.
2. In terms of work and business, closely focus on the overall work plan of the company, actively participate in and cooperate with team affairs, take the initiative to undertake work tasks, efficiently complete work tasks within the specified time and resources, and maintain good team relations. Give full play to your expertise in engineering technology, be familiar with all aspects of engineering business, do a good job in the quality, progress and cost control of the work area undertaken by the project itself, strengthen the coordination among all units of the project, and assist department leaders and other departments to complete other work.
3. In terms of work and business knowledge and ability, in addition to completing my own work and other work arranged by the leaders, I constantly strengthen my engineering knowledge, strive to reserve all kinds of engineering knowledge, improve my business knowledge and ability, and make myself develop well both horizontally and vertically.
5. The company's work summary for the first half of the year 1000 words.
In a blink of an eye, 20xx years have passed, and I am now a formal employee of Hetao Liquor Industry. Looking back on my work in the past year, I have gradually integrated into this big group. I started my office internship in xx 10, trained in the general factory in July, and was assigned to work in the county department of Huban in August. During this period, I have been fulfilling my business responsibilities and obligations and actively carrying out various business work under the leadership of the office. According to my work practice, experience and lessons in the past year, and based on the principle of seeking truth from facts, I review my work during this period:
First of all, work with gratitude.
First of all, I would like to thank the office leaders for their trust in my personal work ability. When the general factory assigned sales staff to major offices, it left me in Shanghai to continue my business work and assigned me to Qixian Department as a salesman stationed in Wuchuan. This fully affirmed my work performance during my internship in Shanghai Office, which made me deeply gratified and encouraged in the whole work process in the future, and also filled me with more work enthusiasm and motivation. I will keep this knowledge in mind and integrate it into my work process. I will work hard and repay the trust of office leaders with better business results.
Thanks again to the manager of the Seven Sages Department for teaching me at work and taking care of my life. When I encounter difficulties in my work, the manager will take the initiative to communicate with me properly, correct my working ideas and ideas, and make my business work more smoothly. When we hold different views on the handling of certain things, he rarely pretends to be an identity and directly enforces things. Instead, I can understand the reasons by reasoning and connecting with actual work cases, so that I can give up my stubborn ideas and reduce many detours and mistakes in work details. In life, the department manager helped me contact the house and the heating stove. Because the climate in Wuchuan is cold and windy, Manager Gao often calls me to pay attention to fire safety, which is of great help to my future work and life.
Second, constantly improve working conditions and working mentality.
1, professional achievements, quality cultivation gradually improved. What is the first contact with love and dedication, what is a strong sense of responsibility and dedication, how to actively and seriously study professional knowledge, correct work attitude and be serious and responsible. As a salesman of the Seven Sages Department, I feel a heavy responsibility. As the window of Hetao wine industry and the office of Hohhot in Wuchuan, my words and deeds also represent the image of the company. Love my job, be able to treat every job correctly and seriously, observe labor discipline seriously, ensure attendance on time and stick to my post! Therefore, it is particularly important to improve their own quality. We must set high standards and specifications for ourselves and strengthen our business skills.
2, sales knowledge, work ability and business level of exercise. I worked as an intern in X office this year, and was assigned to the catering department to do the basic business work of the department and assist the department manager to do some trivial work. In order to better complete the basic work, I keep asking the leaders, learning from my colleagues and groping for my own practice. I try to sort out the work of the department in a short time, get familiar with the business process, clarify the work process and direction, and form a clear working idea in the specific work. After I officially came to work in the office in August, I adhered to the principle of "surpassing myself and pursuing perfection". With this high goal, we must develop a sense of innovation, actively and successfully complete all the work assigned by the leaders, and in the remaining time, through the introduction of Wuchuan customers, contact and negotiate with leaders and employees of some governments, enterprises and institutions to lay a good foundation for the next work. Because my heart resists alcohol consumption, I can't feel comfortable in entertainment. Every time I am on the wine table, I keep learning the culture and knowledge of wine, and force myself to practice drinking, and learn the methods and skills of talking and doing things from my colleagues and managers on the wine table! ! ! This is also a compulsory course for me in the future, so I must strengthen my exercise in this area!
3. Complete other tasks assigned by office leaders seriously, on time and efficiently. In order to carry out the work of the office more comprehensively and smoothly, and coordinate the work between departments, in addition to doing their own jobs, they also actively cooperate with other colleagues to do their own jobs. In my work, I always know that there is only a relationship between superiors and subordinates, and I treat both internally and externally equally, and I am not careless or negligent in the work arranged by the leaders. When accepting the task, on the one hand, I actively understand the intention of the leader and the standards and requirements that need to be met, and strive to finish it ahead of time within the required time limit, on the other hand, I actively consider doing my best to make the work more perfect. And make a personal work plan before the start of the work, give priority to the timely completion of all the work, and achieve the expected results, complete the business work with good quality and quantity, learn all aspects of knowledge in the work, and strive to exercise yourself. Through unremitting efforts, the work level has made great progress.
Third, our own ability is insufficient, and we still need to work hard in the future.
1, immature mentality.
Temperament is not steady enough. No matter what small things or circumstances, I always show my reaction on my face. When my work is progressing smoothly and I reach the expected goal in a short time, my mind will jump a little, be unstable and get carried away. May be just graduated from their own inexperience, always a little flustered and unstable, but this is definitely not the reason for just graduating. I will try to overcome my weaknesses in my future work and make myself more suitable for this job!
The patience of the mind is not enough. As a salesman in Qixian, I am lonely. The environment and workflow are a bit monotonous and routine. Sometimes I can't stay in my seat. I always want to go back to Hohhot, and the whole person looks a little decadent and depressed. But after a period of tempering and adjustment, I can completely cope with the existing work tasks and working environment. Throw away your youth, calmly treat the development of things, set your sights farther and set your goals higher, so as to bring greater challenges to yourself at work, inspire yourself at work and bring yourself greater interest in work.
2. Insufficient working ability.
Grasp the customer's mentality is not accurate enough. I tend to trust dealers and customers who have worked together for some time. In most cases, I trust the feedback of market information from dealers and customers. I have little doubt and no further analysis and judgment. The consequence of this will be that the inaccurate information will lead to the deviation of the office's judgment on the market, which may lead to mistakes in operation.
I seldom think at work, even if I think carefully enough, my way of thinking is relatively simple. Many times I do things according to the prescribed procedures and the instructions of the leaders, and seldom think about customers, markets and the root causes of problems. Because the way of thinking is not always careful thinking and comprehensive analysis of things, the habit of doing things becomes single. As a salesperson, we must consider many things and think about every detail with clear thinking, in order to correctly judge the real situation of customers.
Four. 20xx work plan
Summarize that there are still many problems and shortcomings in the work in the past year, and we need to learn working methods and skills from other salespeople and peers. In 20xx, we plan to learn from each other's strengths on the basis of our work gains and losses this year, focusing on the following aspects:
1, earnestly implement the post responsibilities and earnestly perform their duties. Do your best to complete the regional sales task and urge the payment in time, be responsible for strictly implementing the product delivery procedures, actively and extensively collect market information and report to the leaders in time, and strictly abide by the factory rules and regulations.
2. While trying to do the existing work well, we plan to find powerful and well-connected agents in Wuchuan as soon as possible, mainly selling high-end drinks such as Wang He and Wuxing, expanding sales channels and improving business sales performance.
3. Make great efforts to sell the catering market, strive to make this weak channel work, reasonably and properly rectify the second batch of merchants' maintenance in Wuchuan sales market, and let the maintenance fund play a greater role.
4. In the future work, we should seize all kinds of different customers, analyze and handle all kinds of business work more comprehensively and accurately, strengthen exchanges and communication with customers, and understand their business needs, so as to properly handle business relations and win more and better customers.
While doing business well, I plan to study business knowledge and skills seriously, improve my theoretical knowledge through actual sales, strive to continuously improve my overall quality, have a high sense of professionalism and ownership in my work, and actively complete other tasks assigned by the leaders.
6. In order to ensure the completion of the annual sales task, I usually actively collect information and summarize it in time, and strive to open up new markets and expand the market share of products.
In a word, although some progress has been made, there are still some shortcomings in many aspects. For example, there are not many creative work ideas, individual work is not perfect enough, and there is too little information about business customers, all of which need to be improved in the future work. I believe that through the work practice in the past year, the experience and lessons learned from it can make me make new progress and improvement in all aspects after reflection, so as to make my work better, more detailed and more perfect.
Looking forward to 20xx, in the new year, I will seriously study various policies and regulations, study business knowledge assiduously, strive to make the work efficiency reach a new level in an all-round way, improve my own ability level, strive to complete the sales tasks and targets of the office, make greater and more contributions to the development of the office, and hope that individuals, offices and companies will reach a new level.