Lenovo's after-sales service departments are located in Beijing, Tianjin, Guangzhou, Shenzhen, Shanghai, Suzhou, Changsha, Nanjing, Ningbo, Hangzhou, Shenzhen, Yangzhou, Nanchang, Shenyang, Hefei, Shenzhen, Zhuhai, Luoyang, Harbin, Shijiazhuang, Jinan, Kunshan, Nantong, Zhuzhou, Zhongshan, Zhengzhou, Foshan, Ningde, Baoji, Taiyuan.
Headquartered in Raleigh, USA, Lenovo has established a global R&D framework with three bases in China, Beijing, Tokyo and Raleigh, USA as fulcrums. Through Lenovo's own sales organization, Lenovo's business partners and the alliance with IBM, the new Lenovo's sales network covers the whole world.
Lenovo's after-sales service includes the following aspects:
1. Install and debug products for consumers.
2, according to the requirements of consumers, the use of technical guidance, etc.
3. Ensure the supply of maintenance spare parts.
4. Responsible for maintenance services and provide regular maintenance.
5. Call consumers regularly or visit them at home.
6. Implement "three guarantees" for products, that is, guaranteed repair, replacement and return.
7. Handle letters, visits and telephone complaints from consumers, answer consumers' inquiries, collect consumers' opinions on product quality in various ways, and make timely improvements according to the situation.