Royal Bank Co., Ltd. and Royal Bank of Guangzhou Technology Co., Ltd. are high-tech enterprises that provide self-service banking equipment and overall solutions for the financial industry. Its leading products are independent research and development, production, sales and operation of KINGTELLER series bank deposit and withdrawal machines and host consulting services.
The company has formed an annual production capacity of 4800 units, ranking among domestic ATM manufacturers in terms of production capacity and sales scale. At the same time, it is also the pioneer of domestic ATM cooperative operation mode, and its operating products rank first among domestic ATM operation service providers. In June 2007, it was listed on the Shenzhen Stock Exchange and publicly issued shares.
Since 200 1, Royal Bank has become a short-listed buyer of CCB Head Office, ABC Head Office and General Post Office. At the same time, we obtained the bulk purchase order of electronic ticket machine of Agricultural Bank of China and the self-service check-in order of China Southern Airlines. And become trusted customers of Guangfa, Shenfa, Xingye, UnionPay, commercial banks, rural credit cooperatives, Chengxin and other banks. Royal Bank is in a leading position in the cooperative operation market of ATM, and is the "Chief ATM Operator in China". At the same time, Royal Bank ATM has been exported to some countries in Southeast Asia and Northern Europe in batches.
Royal Bank always pays attention to product quality and corporate reputation. The high-quality concept of high standard, refinement and zero defect runs through the whole business process from planning, research and development, procurement, production to customer service, and insists on design standardization, procurement globalization, production standardization and diversification of testing methods. The quality of Royal Bank's products also comes from the certification of software and hardware products by national authorities.
Customer satisfaction is the working standard of Royal Bank. Royal Bank regards after-sales service as a part of enterprise management and business value-added income. The systematic supervision and management mechanism of Royal Bank brings the ATM operation rate into the performance appraisal of maintenance personnel, and the professional service network and real-time repair report provide users with comprehensive, reliable, thoughtful and fast services. Royal Bank has more than 100 service outlets in China, spare parts warehouse with more than 50 million yuan, 370 senior professional maintenance engineers and 30 maintenance vehicles, providing professional services for banks for 365 days, 7*24 hours, and promising 20 minutes telephone response, 60 minutes on-site response, 60 minutes maintenance or overall replacement; Always adhere to the "three no leaks": first, record customer calls, first, solve customer problems, and second, track the results of problem handling; Two guarantees: guarantee timely service according to the appointment, and ensure that the service satisfaction rate reaches100%; Avoid: resolutely avoid users calling twice because of the same question, and constantly improve customer satisfaction.