Sue? 6? Sue Reynolds (1), aged 22, is about to receive a bachelor's degree in human resource management from Harvard University. In the past two years, she worked in Connecticut Mutual Insurance Company every summer vacation to fill the vacancies of employees who went on vacation, so she did many different types of work here. At present, she has accepted the invitation of the company and will join the mutual insurance company as the director of the policy replacement department after graduation.
Connecticut Mutual Insurance Company is a large insurance company, with more than 5,000 employees in Sue's headquarters alone. The company pursues the personal development of employees, which has become the company's business philosophy. The whole company trusts all employees.
The job that Sue will undertake requires her to be directly responsible for 25 employees. Their work does not need training, which is very procedural, but the responsibility of employees is very important, because the notice of replacement must be sent to the place where the original policy is located first, and the insurance premium and any changes in the standard table should be listed; If a policy will be cancelled because it fails to reply to the replacement notice, it is also necessary to inform the sales department.
The members of the team working in Su are all women, ranging in age from 19 to 62, with an average age of 25. Most of them have high school education and have no previous work experience. Their salary level is 1420-2070 USD per month. Sue will succeed Maybelle? 6? 1 finch's position. Maybelle worked in a mutual insurance company for 37 years, and worked as the director of the insurance policy replacement department for 17 years. Now she is retired. Sue worked in Maybelle's group for several weeks last summer, so she is familiar with her work style and knows most of the members of the group. She expected that besides Lillian? 6? Except 1 Leng Ci, other members who will become her subordinates are fine. Lillian is over 50 years old and has worked in the policy replacement department for over 10 years, and as an "old lady", she plays an important role in the staff group. Sue decided that if Lillian didn't get the job. 6? 1 Leng Ci's support will be very difficult.
Sue is determined to start her career at the right pace. Therefore, she has been seriously thinking about what qualities an effective leader should have.
Try to answer the following questions
1. What are the key factors that affect Sue's success as a leader?
2. Do you think Sue can choose a leadership style? If possible, please describe a style that you think is effective for her. If not, please explain why.
A: 1. The leader of every organization has certain power. The power of a leader includes authority and authority. Power mainly comes from two aspects: one is the power from the position, that is, authority. This power is determined by the leader's position in the organization. It is given by superiors and organizations, clearly stipulated by laws and systems, and belongs to formal power. Such power changes with the change of position. You have the right to work, but you have no right to leave work. The basic contents of authority include: the right to decide and direct organizational activities, and the right to reward and punish members of the organization. People often have to obey this force out of pressure and habit. Authority has nothing to do with personal factors (education, ability, qualifications, interpersonal relationships, etc.). ). The second is the personal power from the leader, that is, authority. This authority is not determined by the leader's position in the organization, but by some special conditions and talents. For example, leaders have high moral character, rich experience, excellent work ability and good interpersonal relationship; The leader is considerate and caring, which makes people feel amiable, credible and respectable. They can not only achieve organizational goals, but also create an inspiring working environment to meet the needs of the masses. This kind of authority does not disappear with the disappearance of the position, and its influence on people is from the heart. The authority of a leader consists of four factors, namely, personality, talent, knowledge and emotion.
2. You can choose your leadership style. When the work is highly structured and the relationship between leaders and subordinates determines whether the work can be carried out effectively, it is easier for caring leaders to carry out their work.