1, corporate vision: To become a world-class airline with "staff love, customers first choice, shareholders satisfaction and social trust".
2. Corporate core values: customer first, fine and far-reaching.
3, enterprise spirit: rigorous and efficient, passion beyond.
Extended data
Interpretation of corporate culture concept system of China Eastern Airlines Group Co., Ltd.;
We are China Eastern Airlines.
Standing in the east of the world, we are committed to building a world-class airline with "employees' love, customers' first choice, shareholders' satisfaction and social trust" and building a safe and efficient air bridge for customers around the world.
We respect and create customer needs, all of which stem from our inner respect for customers and enthusiasm for the cause.
We plan the future from the strategic height of the overall situation; We pay attention to details with pragmatic actions, and the days are getting higher and higher. Through refined management, we maximize the value of resources, double our strength and build a lasting foundation.
As a modern aviation enterprise, we pay attention to the growth and happiness of employees, respect their contributions and talents, attach importance to their opinions and suggestions, cherish their enthusiasm and creativity, give them fair treatment and opportunities, and create their beloved home.
We constantly pursue the improvement of service quality, provide customers with safe, comfortable and convenient air transport services and precise, exquisite and fine personalized services throughout, meet or exceed customers' expectations, win customers' trust and loyalty, become the first choice in customers' hearts, and jointly create the brand core value of "world taste and oriental charm" with customers.
Adhering to the business philosophy of steady innovation and open cooperation, we have established a standardized and efficient corporate governance mechanism, a rigorous and meticulous risk management mechanism and an innovative teamwork mechanism, striving to create a sustained and stable return on investment for shareholders, win their satisfaction with the value of * * *, and make shareholders full of confidence in our future.
We insist on paying equal attention to creating economic benefits and social benefits, encouraging all employees to strive to improve their business performance, promote social harmony, devote themselves to social welfare undertakings, promote the practice of green aviation, inherit the charm of oriental culture, bravely shoulder urgent difficulties and heavy burdens, and win public understanding and recognition, public opinion support and maintenance, social encouragement and care, and national trust expectation with a good corporate citizenship image.
As aviation practitioners, safety is our foundation. Rigorous and efficient is our essential professional quality and our spiritual core. We must ensure that every passenger arrives at the destination safely and quickly, and we try our best to ensure timely and accurate response to every passenger's needs. This is our glorious and arduous mission.
We constantly know ourselves, inspire ourselves, surpass ourselves, and make every cell full of passion and vitality. In the day-to-day study and innovation, it is not difficult to overcome difficulties, seize the day, persist in the ordinary and make extraordinary achievements.
If a person can do it, he will do it; People can do it in ten ways and thousands of ways. We make unremitting efforts to build a world-class aviation enterprise and create more value for global customers.
China Eastern Airlines Group Co., Ltd.-Concept System of China Eastern Airlines Corporate Culture