Focus on five services: commitment service, worry-free service, telephone booking and home delivery service, online ticketing and multi-point ticketing service, and star service.
Four services are in place: receiving passengers, answering passengers' questions, solving passengers' difficulties and providing service measures.
Service reaches 30: service zero distance, service zero error and service zero complaint.
Service commitment: safe navigation, punctual arrival, courteous hospitality, civilized service, cleanliness and hygiene, comfort and convenience, price tag clearly, and childlike innocence.
Free services: extended stay, mobile phone charging, convenient sewing kit, seasickness medicine, broadcasting to find someone, napkin, disposable cups, convenient chopsticks, toothpicks, shoe brushes, shoe polish, pens, paper, screwdriver, scissors, fruit knife, pliers, screwdriver, ruler, bottle, etc.
Regularly carry out quality service activities: regularly carry out theme activities such as "party member Dedication Day", "Young Volunteers" and "Whole Course" to help passengers solve practical difficulties.