Is Totem Mall the official of Samsung?

No, it's just a contract.

Guangzhou Totem Information Technology Co., Ltd. plays an extremely key role in the sales and after-sales service chain of Samsung (China) mobile phones, and is an important link in the ecology of its entire industrial chain.

Established in July 2005, Totem Information has been continuously serving the after-sales service of Samsung (China) mobile phones for nearly fifteen years, and it is also the largest sales agent and after-sales service provider of smart products and accessories in Samsung (China). The "Seven-child Chain" business model created by totem information provides a complete P2C full chain service model for Samsung (China), covering key links such as Samsung's sales and distribution and after-sales service, forming a complete industrial closed loop.