1. Securities institutions are most afraid of investors complaining through the CSRC. If you are not satisfied with the securities institution, you can communicate through customer service first. If the customer service communication is invalid, you can complain to the headquarters, and if the headquarters has no satisfactory answer, you can complain to the CSRC. If the CSRC participates, the securities institutions will face many audit problems, which will seriously lead to their suspension of business for rectification.
2. Legal basis: Article 40 of the Consumer Protection Law of People's Republic of China (PRC).
If the legitimate rights and interests of consumers are damaged when purchasing or using commodities, they may demand compensation from the sellers. If the seller's compensation is the responsibility of the producer or other seller who provided the seller with the goods, the seller has the right to recover from the producer or other seller. Consumers or other victims who suffer personal or property damage due to commodity defects may claim compensation from sellers or producers. If it is the responsibility of the producer, the seller has the right to recover from the producer after compensation. If it is the responsibility of the seller, the producer has the right to recover from the seller after compensation. When consumers receive services, their legitimate rights and interests are damaged, and they can claim compensation from the service providers.
2. Can employees of securities service institutions act as agents for securities investment?
No The main role of securities investment service institutions in the securities market is to provide the best solutions for serving customers through their professional knowledge and skills. If its employees are allowed to engage in securities investment on behalf of customers, it may lead to the disadvantages of mixed operation of consulting business and brokerage business, and then harm the interests of investors. Therefore, relevant laws and regulations explicitly prohibit employees of securities investment consulting institutions from engaging in securities investment on behalf of clients.