Fixed-line mobile phones of China Unicom, China Mobile and China Telecom can call the hotline 100 15 to collect the call charges according to the tariff standard of the customer number. When calling the hotline 100 15 to complain, you should clearly inform the customer service staff of the problem number, provincial branch and specific problem description.
The system can automatically record every incoming call, and can log on to the platform to listen online or download it to local storage. The comprehensive recall function is an important basis for enterprises to monitor customer service quality and analyze problems, and it is also the basis for handling customer disputes and complaints. The call centers of major enterprises have perfect recording systems, which is a powerful guarantee for improving enterprise management.
The difference between 100 15 and 100 10:
100 10 hotline is completely different from 100 15 hotline. 100 10[3] hotline is a customer service hotline set up by China Unicom's provincial branches, and complaints are solved within provincial companies. Hotline 100 15 is the service hotline that China Unicom Group Company undertakes to protect the rights and interests of customers in China Unicom, and the complaints are directly supervised by the Group Company to solve the problems.
In general, in order to facilitate customers to quickly inquire and handle business (general business consultation, telephone bill balance information inquiry, business handling, etc. ), China Unicom provides self-help channels such as 100 10 local service hotline and online telephone office. It is suggested that users can query and process locally first.