1. If you can't find it temporarily, you can report the loss of BOC E Shield urgently and unhook it after you find it. You need to provide all kinds of certificates, fill in the Application/Change Form for Online Banking Service of Bank of China Co., Ltd. and apply for the certificate of loss reporting. The loss report takes effect at 1: 30 every hour, that is, it takes up to one hour after the customer applies for loss report. The certificate is invalid after the loss is reported. If you need to reactivate it after finding it, go to the counter to unhook it.
If you confirm that it has been lost, you should reissue a new CA certificate. Please provide all kinds of certificates, fill in the Application/Change Form for Online Banking Service of Bank of China Limited, and apply for a new BOC E Shield at the bank where you open the account.
The above contents are for your reference. Please refer to the actual business regulations.
If you have any questions, please contact online customer service of Bank of China.
You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.