955 18 is the service hotline of China People's Insurance Company Limited. On July 4th, 2000, China People's Property Insurance Co., Ltd. took the lead in opening a 365-day *24-hour 955 18 hotline in 324 cities. The total number of lines exceeds 2,000, and the number of service personnel reaches 29 1 1, covering the vast cities and rural areas in China. This special line combines advanced call center technology with standardized international quality management experience. Whenever and wherever you call 955 18, you can get in touch with the local branch of PICC and get warm, thoughtful, high-quality and efficient insurance services. At present, 955 18 mainly provides customers with a number of basic services, including receiving reports, customer consultation, complaints and reports, rescue, insurance booking, customer return visits and so on. At the same time, combined with local advantages and product characteristics, some branches also launched SMS services; The contents of innovative services such as customer claims processing inquiry, big customer club, vehicle maintenance discount, casualty emergency rescue, etc. In order to ensure the continuous improvement of the management and service level of the 955 18 special line, in 2002 and 2003, the company launched two major services: ISO9000 quality management system certification and 955 18 special line 100-city service competition. A service quality control system consisting of standardized service management, system load management, digital index management, scheduling management and personnel performance management has been established, and the 955 18 dedicated lines of seven branches have passed the ISO9000 quality management system certification.
China People's Property Insurance Company
PICC is China People's Property Insurance Company Limited, referred to as "China People's Insurance Company". With the consent of the State Council and the approval of China Insurance Regulatory Commission, China People's Insurance Group Company was established in July 2003. The registered capital is 654.38+022.5598 million yuan. Its predecessor was/kloc-0, China People's Insurance Company approved by the People's Bank of China on October 20th. On June 6th, 2003, 165438+ China People's Insurance Co., Ltd. was officially listed in Hongkong with the listing code of 02328.