1. kuaitong electric appliance handles the buyer's after-sales problems by telephone, instructs customers to use products, handles customer complaints, accepts and records disputes, handles exchange, return, refund and check for customers, and cooperates with the after-sales department to handle some after-sales disputes.
2. From the perspective of promotion, after-sales service itself is also a means of promotion. In the subsequent stage, sales staff should take various forms of cooperation steps to improve the reputation of enterprises, expand the market share of products and improve the efficiency and benefit of promotion through after-sales service.
Autotoll Co., Ltd. was established in 1993, and cooperated with Quan Zhi Co., Ltd., a Hong Kong listed company, to develop humanized and multifunctional computer dictionaries.