I remember when I was at school, I wrote in my diary: "The harder the place is, the more I can exercise my will and feel a sense of accomplishment." That's what I said, but after I came to work in Quanfuyuan, the hardships of work and the monotony of life were unexpected. Basically, it is a posture for more than ten hours every day. In the face of countless customers, the hard work is self-evident. After work every day, I feel really tired when I lie down in bed and don't want to move. In the face of all this, I have wavered. Is my youth going to be busy in a busy supermarket? Shouldn't my life have as much free time as other girls? After a day's work, my bones are falling apart and I don't even want to eat in bed. At this time, kind and simple sisters bought food for me, teased me with a smile and looked at their tired bodies and amiable faces. I am very touched. Yes, although the work in the shopping mall is monotonous, our life is colorful; Although most of the customers in front of us don't know each other, the sincere feelings between people are real.
So I pulled myself together again, adhered to the tenet that customers are God, worked hard every day, took pride in fatigue and took pleasure in pain, all of which sublimated my thoughts. From then on, I realized that the monotony and hardship of work is no longer a burden, but a necessity of our life. In the ordinary position of shop assistant, ordinary you, me and him can also create a wonderful sky. People should be like this, no matter how ordinary the work is, how heavy the burden on their shoulders and how heavy the steps are, they should go on step by step until forever. People's life can't always be smooth sailing, and difficulties and setbacks are still with us. The flowing water is blocked to form beautiful waves, and life is more magnificent and colorful because of setbacks. This is what we do when we are in trouble. We fell down and got up again, recording our journey with failure. This is the real hero.
Later, I gradually realized that my post is not only the place where I perform my duties, but also the stage where I dedicate my love to my customers. So I cheer myself up every day: no matter how wronged I am, I can't let my customers suffer a little injustice; No matter what kind of face the customer faces me, I will always be a smiling face to the customer. Life is like a mirror. When you smile at it, it will smile back at you. When I see customers smiling at me, and when my work performance is affirmed by the leaders, I feel a kind of joy and pride that I have never felt before: I am dedicating my love to the society in this way. Love is our common language!
Facing the new opportunities and challenges, I want to set a higher goal-"to be the best salesperson in the industry"! The best salespeople are business elites with high moral character, sincerity, love, responsibility, excellent professional quality and leading professional skills! This requires us to insist that commitment is golden, persist in diligence and enterprising, and persist in learning and innovation. We know that a single flower is not spring, but a hundred flowers are spring. We are all excellent salespeople of Quanfuyuan. Let's improve our competitiveness with more advanced marketing concepts, more professional marketing skills and better service. Only in this way can Quanfuyuan develop steadily, healthily and continuously in a strong market, and create wealth and value for society and employees.
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Summary of supermarket staff's work
How time flies! I have been in the supermarket for more than two months. These two months, I have mixed feelings. I don't know how much professional knowledge I have learned, but I have really made a lot of progress in dealing with people. I can cope with the work in the shop, maybe it's a little smug, but when things happen, people in the group always ask me, which makes me very moved. These two months, I still maintained the passion when I first went to work, and my mentality was mainly peaceful. Once my team leader has something on her mind, she always talks to me and asks me, "Comrade Ding Ding, when will your enthusiasm wane?" At this time, I always say, "My passion will never die!" To answer her. People in the group said that they looked at me as if there was nothing bothering them and walked around all day. But I deeply know that as a bartender, I must not bring my personal feelings to work. The customer is always right, which I have always believed since I worked, so I always face the customer with a knowing smile, even if the customer is sometimes unreasonable. For example, once, a female customer said to me, "Hey, waiter, put this pajamas on me." I said, "Sorry, you can set it yourself. It doesn't matter whether you wear it or not, but as employees, we can't try on the clothes in the store. " As a result, the female customer said, "Interesting. This thing hasn't been washed yet I don't like to wear it on me. I feel very dirty. " The female customer left, and her colleague came over and said, "What's wrong with this person? She doesn't like condoms. She is human! " I said, "Forget it, the customer is always right. We are a service industry. " Sometimes I'm busy. I have been sorting out the goods in the warehouse after work, so that I can't stand to see the lights in the store after work, but I have always believed in the creed of "more work" and "it is a blessing to suffer". My colleague said to me, "Don't do it, others will do it later!" " Or "What are you doing with it now?" ? "After a while, the customer will be in chaos!" But I think, since customers are confused when they turn it over, why can't we tidy it up immediately after customers turn it over and restore it to a neat appearance? Remembering my mother's old saying, "What can be done today can be done today", I like to do it now. Actually, I'm confused. I often make mistakes and forget things, so I keep a small piece of paper in my hand at the store meeting. On it, I write down the work to be done that day in order, and cross off one when I finish one, which will make my whole work orderly. My team leader speaks very artistically. Whenever I make any mistakes, she always comforts me by saying, "You do too many things, so you will miss one or two. Our work has become very easy since you came. " I thank my team leader. I feel lucky to meet such an excellent person as her as soon as I step into the society. In fact, my work is not always happy, nor is it without troubles. About half a month ago, my mind entered a trough and I felt that my future was bleak. I repeat these trivial tasks in the shop forever every day, thinking about the future, and suddenly I feel sick and there is no spring. One afternoon, I just received more than 400 clothes from a supplier. When I was in the harvest department, I still remembered which package was a few dollars, but when the goods were dragged to the third floor for labeling, I forgot which one was which! I was anxious, and my colleague comforted me and said, "Don't worry, he can't tell who is the promoter." Besides, there are some goods in the shop. Let the manufacturers divide it themselves tomorrow! "But I know that even if there are still goods in the store, if new goods are put on the table, it will definitely increase sales opportunities. Besides, I'm delaying my work. It would be nice if the manufacturer had time tomorrow. What if the manufacturer doesn't have time? No one will bear the loss. Opportunity knocks on every door, making sure you are ready when it knocks on you. This incident caught me off guard, so the sales opportunity quietly left. I thought about it for a long time in the warehouse and felt that I was not suitable for this job. Am I too confused? I called the manufacturer anyway. Fortunately, the people from the factory will come soon. When I sleep at night, I dream of distinguishing children's clothes all night, and I dream that people in the factory complain about me. My pressure is getting bigger. This mentality lasted for two days. Thanks to my colleagues and teachers, they inspired me, supported me, encouraged me, and gave me the confidence and courage to move on when my mood was at its lowest ebb. That night, I suddenly figured it out. Why bother? Although I made a mistake, I didn't deny myself, and even felt that I was not suitable for this job! If you are not suitable for this job, ask yourself, what job is suitable for? If you can't even do these basic tasks well, who is qualified to abandon them? Autumn clothes are sold out of season, customers rummage from top to bottom, and finally the boxes and pockets of autumn clothes are in a mess. You can't do meticulous work without patience. I walked in the autumn clothes basket twice, looked at my watch, and at 6: 35, I thought, great, I'm off work, let others clean up. When I walked through the autumn clothes basket again when I was about to get off work, I found a lot of rubbish under the basket, so I went straight to the warehouse, took out my broom and told myself, who will do this kind of work if you don't do it? The image of this pile of baskets affects the image of the store too much. I began to bag the autumn clothes baskets in turn to restore the baskets to their original appearance. The manager came over and said, "This autumn dress is too messy. It's past seven now. Haven't you left yet? " I said, "Actually, I made up my mind twice before I folded it." The manager said, "You are honest!" Then we all laughed. Think about this meticulous work. The manager asked me how my work was recently. Did I get anything? I said to her: "I have reached a very high level now, and I am still joking with others. I don't know what will happen!" ""The manager said, "In fact, there is still a lot of work in the store. You can do inventory separately according to the inventory process another day. "The manager's words inspired me a lot. I didn't go anywhere. What I have learned about business is just a drop in the ocean. Therefore, the revolution has not yet succeeded, and comrades still need to work hard. The next day, I devoted myself to my work with full enthusiasm. Fortunately, now I can help the team leader to do something that I can, such as checking inventory, checking sales, analyzing negative inventory and gross profit, and handling all kinds of daily work. I recited Li Bai's words in Song of Eternal Sorrow: "Laugh at the sky and go out. Are we Artemisia people? " When people grow up, they will inevitably lose their passion for life, and everyone is no exception. I like a term in western literary criticism very much, which is called "defamiliarization". Children will be surprised at the beauty of flowers when they see them, but adults are indifferent to them. Because flowers have strange effects on children, or children have strange eyes. So I should also have a strange attitude, so I still see my colleague say hello, whether she ignores me or not. I sincerely say "thank you" to anyone who finishes the work with me, whether it is her job or not. It is not easy to grow up, and the transformation from a college student to a business person and a social person is also a bit lost and painful. But this pain is like an iron plow walking through the heart. Although it is painful, it is sowing seeds. In this big family, I have gained far more than I have lost. Thank you for everything my job has brought me. The following suggestions are found, thought and summarized in my own work. There may be immature places, but I really hope that Guangyuan and I can face customers with a brand-new image every day. 1. Out-of-stock problem Can our computer system set a low inventory alarm? When the inventory reaches the warning line, the computer will prompt itself. Because in daily work, tally clerks often look at the shelves to place orders, and there are often cases where the price tag does not match the goods, the wrong goods are ordered or the warehouse is still alive but repeated orders are placed. With the computer's low inventory warning line, I believe these problems will be solved. At least in our supermarket, the possibility of shortage is solved. 2. Among the brand commodity groups with few needles, only Gangsha may be regarded as a big brand. A few days ago, I conducted market research on Jinyuan Supermarket and Jiahui Supermarket Hebei Store. For example, in the underwear field, Dieanfen is a big brand in the underwear industry. Both Jinyuan and Jiahui have a full range, but our store doesn't. Although we have introduced Goldlion, the market is not smooth because of the high price. In this regard, can you suggest buying more sensitive brand goods, and pay attention to this in terms of brand effect? When the brand goes up, the overall level of our supermarket will inevitably improve. 3. Customer service returns Customer service returns should improve efficiency and be decisive. As long as the customer's return request is reasonable, it should be returned in time and simply. Our current practice is that even if our goods are defective and meet the conditions for return, customers still need to go upstairs to return them. This is inefficient and has a bad influence. 4. On-the-job training suggests that our supermarket can let grass-roots employees participate in on-the-job or on-the-job training. Training can make employees more responsible and team spirit. Now the situation is not optimistic, many employees have poor team consciousness and are used to being self-centered. What is particularly serious is that the work is unprofessional. For example, if a commodity is out of stock, they will directly pull the adjacent commodities out of a row, which is unscientific. It is necessary to analyze and find a high-margin and relatively best-selling product to make up the surface. In addition, when ordering, only the DMS of the goods is written in the order book, and no analysis is made. Sometimes DMS is high, which may be caused by promotion. Without promotion, you can't order too many goods. But after professional training, all this will change. Next is my third month working in the supermarket. I will work hard, study hard and get along well with my colleagues as always. Raising zero to infinity will always be my unremitting goal. Perfect the answer