1, wage difference: the first-line customer service salary is 4500 to 6000 yuan per month, and the second-line customer service salary is 4000 to 5000 yuan per month.
2. Different responsibilities: the first-line customer service is mainly responsible for handling customer consultation and rights protection needs and answering business consultation through online channels, while the second-line customer service is mainly responsible for handling user consultation and complaints in time and answering questions within a limited time to ensure user satisfaction.