Since the operation of the quality management system, the enterprise management department has done a good job in employee training and management document control according to the requirements of the company's quality manual and procedure documents, successfully completed various management tasks and achieved certain results. The main system management work is summarized as follows:
First, carry out knowledge and skills training to comprehensively improve the quality of employees.
In order to ensure the effective operation of the quality system, meet the needs of the company's management and system implementation, and comprehensively improve the quality of employees, we conducted ISO900 1:2008: 2008 version of knowledge training, technical skills and inspection ability training in the company's staff school from July to February in xx. The training rate of employees as planned is 100%, and the qualified rate of training assessment reaches 100%.
(1) According to the requirements of xx annual training plan, organize all employees to learn the knowledge of ISO900 1:2008: 2008 quality management system, train the contents of procedure documents, and check the relevant contents, and the qualified rate reaches 100%.
(2) In order to improve the operation skills of the production personnel, the product technology and operation skills were trained. Pass the examination and issue a work permit.
(3) In order to strengthen quality inspection, a training plan for quality inspectors has been made.
④ According to the requirements of xx annual training plan, 65,438+02 special operators (electricians, welders, hot cutting operators) of the company were trained in June of xx.
Two, strengthen the control of documents and materials, and implement standardized management.
In order to ensure more standardized management and control of documents and materials, in September of xx, the enterprise management department filed all documents and materials in strict accordance with the requirements of enterprise standardization management and ISO900 1 quality management system to ensure the integrity and unity of all kinds of documents and materials.
Third, human resource management.
Affected by the market, the company's employees' income has increased in xx years. However, due to the extension of technical transformation period and the influence of local development and environmental improvement, the company has a large number of front-line employees this year, which will have a certain impact on the overall production. Therefore, in the coming period, the enterprise management department should focus on the recruitment management of vacant personnel. According to the collected training plans of various departments, it should be time to prepare for a new round of training. In view of the shortage of training in the first half of this year, better measures should be taken next year to make the training plan well implemented.
Article 2 of Iso9000 internal audit report mode:
According to the company's work requirements for our department, in order to effectively control the quality of our company, our department has set up inspection posts for import and export, manufacturing process and finished products, formulated employee responsibilities, carried out daily inspection and patrol work, and regularly inspected and evaluated the site and outsourcing units.
1. Conduct daily inspection, record and statistics on all incoming materials, processes and finished products, and establish inspection record information and record it in the electronic ledger.
2. Relevant quality management regulations have been formulated for all suppliers and companies, and the quality has been effectively controlled and improved.
3. Through the cooperation between our department and the technical department, the technical standards have been continuously improved, so that the efficiency of inspection and the accuracy of inspection quality have been stably controlled and improved.
4. In the process of implementing the quality management system, our department arranges inspectors to deal with the quality feedback problems in the process of production, processing and installation in time, and communicate with technical and production personnel in time afterwards to formulate rectification plans to avoid similar things in the future.
During the operation of quality management system, communication with production site, production department, technology and other links is still insufficient, and it is still necessary to strengthen communication in many aspects in the future to make up for the shortcomings in future work.
Quality inspection department:
20xx year x month x day
Article 3 of the Iso9000 model internal audit report:
With the cooperation of various departments, the external audit of ISO9000 quality management system finally ended smoothly. As an internal auditor, I am very excited. Looking back on our work in the past six months, we have done a lot of work from attending the meeting of internal auditors, compiling documents, entrusting documents, consulting chain stores, leading the audit, modifying documents, issuing official documents, internal audit and external audit. Although these jobs are trivial, they are good opportunities for me to experience myself and improve my working ability.
(a) to participate in the preliminary work of the meeting of internal auditors.
I just started to contact the 9000 work, and I am still very strange to the 9000 work. I don't know where to start. From July 29th to September 2nd, I * * * attended six internal auditor meetings organized by the office, and then I gradually understood the nature of ISO9000 certification. At the same time, I want to thank Yue, an experienced office internal auditor, who has given me a lot of help.
I remember that at the second meeting of internal auditors organized by the office on August 3rd, Vice President Zhang Weichun, the management representative, gave a lecture and put forward the principles of doing ISO9000 well and various relationships that need to be handled well. I deeply realize that the preparation of ISO9000 documents should be based on the principle of "simplicity and practicality". It is not only practical, but also easy to operate, execute and check. First of all, we should make clear the relationship between document preparation and management. Don't formalize, and don't let documents bind our work. Secondly, all internal auditors are part-time, so we should realize that the work of ISO9000 is equally important to their own posts. Maybe I should devote more time and energy to two jobs. Then there is the need to deal with the relationship with superior leaders and leaders in charge. Communicate and solve problems in work in time, so that the work can move forward efficiently. From this, I realize that ISO9000 work is not only for passing the audit, but more importantly, for our future work to be done according to the rules; It is for the better operation and development of our enterprise.
(2) Preparation of documents
(1) Our department has compiled 10 system documents, 7 work flow charts and 3 quality records. The principle of compiling all documents is to proceed from reality, which is convenient for our future work to be easy to operate, implement and check.
On August 3, our department basically completed the preparation of the first draft of the system, which was reported to the office after being audited by the leaders of this department. In this way, we hold a meeting of internal auditors every Friday to publicize the current work progress, existing problems, writing requirements, specific revision points and contents that need self-examination. Every Wednesday before noon 1 1: 00, submit the revised documents of this department to the office after being signed and confirmed by the director and vice president. On August 25th, all the institutional documents were compiled. On August 26th, our department completed the first draft of workflow. After the review and final revision by the department leaders, we completed all the work flow preparations on September 7th. The next work is to make records, record examples, add document numbers, headers and footers, extract documents without chain stores, and push all documents word for word. September 16, release the debugging file. After consulting the opinions of chain stores, it was revised centrally according to the comprehensive opinions of chain stores and the actual work situation, and the official documents were issued on June165438+1October 65438+June 6.
In retrospect, ISO9000 work can only be done well if the principles and directions are clear. In order to make the document system more concise and applicable, and pay more attention to process and systematization, the leaders especially emphasized the preparation of documents according to the quality management principles of ISO9000 standard. Before compiling the system documents, we first compiled the organization chart, departmental responsibilities and post responsibilities of our department, defined everyone's work content and authority, and made the responsibilities and interface clearer. When compiling various documents, our department not only emphasized the application of process methods and management system methods, but also made great efforts in the practicability of documents, avoiding the situation that the document system is too large, complex and inapplicable.
(3) Consultation with chain stores
On September 16, all documents were distributed to chain stores for the first time, and the chain stores spent a month trying to execute these documents. 10, 17 to 1 14 * * 15 days, I went to ganjiakou Store with Manager Zhu Ping of the Operation Department to learn about the implementation of the documents, and collected the contents that were difficult to implement and needed to be adjusted and improved. Chain stores are different. Almost every store has collected 30 to 40 comments, including more than 50. So the collected opinions are reported to the office, and the office will summarize them and transfer them to various departments. The next work is to synthesize the opinions of chain stores and modify and adjust the documents according to the actual work situation.
Our department * * * collected 5 1 comments from chain stores, including 6 measures for maintenance and management of love cards, 9 measures for routine work in computer rooms of chain stores, 2 measures for emergency treatment by information department and 24 measures for operation of computer equipment. After discussion, these opinions were revised and adjusted one by one, and they were presented at the meeting of chain store computer room directors in the form of slides.
(4) Internal audit work
On February 5, 65438, the internal audit was carried out as scheduled. The first meeting of internal audit was formally held, and the purpose, basis, nature and scope of internal audit were preached by the management representative, Vice President Zhang Weichun. This time, I reviewed the Personnel Department, Finance Department, Wholesale Department, Fucheng Road Store, Xueyuan Road Store, Wanquanzhuang Store, Lanrun Store and Beihang Store with He Wei of the Development Department. We conducted a detailed audit item by item according to the internal audit checklist issued by the office and made objective records. At the last internal audit meeting, we discussed the common problems in internal audit, and discussed the solutions and measures to be taken.
As we made full preparations, there were no major problems in the internal audit work of our department. Prompted by Zhang Li, the internal auditor, we think it is necessary to increase data backup records to ensure the security of data communication. We recorded this work after the internal audit.
(5) External audit work
12 18 We ushered in the formal audit of ISO9000 quality system, and all company leaders and internal auditors attended the first re-evaluation meeting of Huaxia Certification Center. At the meeting, Mr. Liu Yuliang, the head of the audit team, gave a lecture on the purpose, scope, standards and time arrangement of this audit. He let me know that his audit idea is to find the problems in management through samples and verify the qualified and unqualified through the results. Unqualified products can be divided into general unqualified products and serious unqualified products. Li Yanchuan, the general manager of the company, asked us to provide all the documents and relevant records to the audit teacher to ensure the smooth progress of the audit work. After the first meeting, I participated in the audit work of the personnel department as an escort. Teacher Dong's funny auditing style gave me a general understanding of his auditing ideas. He said: "As long as we can convince him, we can pass." The audit will be easier to end.
In the external audit of our department, *** 10 people attended the audit meeting, and we made preparations before the audit: audit the venue, tea, relevant materials and so on. During the audit, Mr. Dong gave us some minor problems that need to be improved:
(1) Establish quality objectives, which are based on all positions, and work out standards for evaluating each employee.
(2) Fill in the specific completion date in the completion status bar of the Equipment Daily Maintenance and Monthly Inspection Work List, so as to clarify the implementation.
(3) indicate the specific time when each department provides data on the contact form, so as to make clear the implementation.
After listening to Mr. Dong's suggestion, we think it is necessary to strengthen the improvement of the above work, constantly find and solve problems in the work, and gradually improve it step by step.
At the last external audit meeting, the audit team leader Liu Yuliang spoke highly of the implementation of our company's quality system. At the same time, it also puts forward the contents that we need to adjust and continuously improve in our work, hoping to further improve the operation effect of the system according to the management basis of the quality system.
Summing up my work in the past six months, I have benefited a lot from ISO9000 work, and I have come into contact with people and things outside the department. Whenever the internal auditors of various departments sit together to study and discuss a certain problem, my mood is very special. People I can't get in touch with at work. Secondly, through my work, I know that an enterprise has obtained ISO9000 certification, which means that the enterprise has established a set of perfect quality management and quality assurance system in management, practical work, the relationship between suppliers and distributors, products, market and after-sales service. Good quality management is conducive to improving organizational efficiency, reducing costs, providing high-quality products and services and ensuring quality. The operation of ISO quality system also makes the work requirements of this department more consistent with the current management, and the executors are more clear about what to do, what to do and what records to form. We follow the PDCA principle in every work, including planning, implementation, verification and improvement. Doing so makes every work in our department more detailed and standardized.
ISO9000 quality management system certification has made some achievements, which is the result of leaders' attention and the joint efforts of every employee. From the system design, the formulation of quality manual, the implementation of documents, to the revision of system documents of various departments, all the staff have devoted a lot of effort, but this does not prove that our certification work is over. In the next time, there will be an annual review, which puts higher demands on our certification work. This is a severe test for our company and an assessment of the overall quality of all employees in our company. I believe that according to the requirements of ISO9000 standard, we will always focus on customers and enterprises, and continue to improve, and the company's business development direction will be better!