Many people have the experience of buying fakes in the online shopping process. If we want to avoid buying fakes online, the supervision of relevant departments is one aspect, and more importantly, we should increase our own preventive measures. In addition, we need to know how to deal with online shopping fakes. Bian Xiao will give you a detailed answer to this question below.
1. Keep valid evidence. If you find that you bought a fake, the first step is to collect evidence, take photos of the goods from all angles with a camera, and have a chat record with the merchant for use when complaining.
2. Negotiate with the merchants and notify the merchants after collecting the evidence. When communicating, be careful not to fall into the chat trap of the merchant, clearly state that the goods sent to you are fakes, and ask the merchant why they are fakes and why they are inconsistent with the previous description. Put the blame on the merchant side.
3. Ask the merchant to return the goods. If the merchant has no reason to refund for 7 days, but there is no fake one loses three, and the third party conducts quality inspection, then the merchant is required to refund and the merchant bears the freight.
4. Ask the merchant for compensation. If the merchant participates in the fake one and loses three, the merchant is required to pay twice the actual price of the goods in addition to the refund, and bear the logistics costs of the goods involved. If the merchants participate in the third-party quality inspection, they are required to pay twice the payment and bear the logistics costs.
5. Complain to the website. If there is no agreement between the above return or compensation and the merchant, you can complain to the merchant. All kinds of evidence need to be submitted when complaining, and Taobao service personnel will make a ruling based on the evidence provided by both parties.
6. Complain to the Consumer Protection Association. If the decision made by Taobao fails to achieve the expected results, it is recommended to complain to the Consumer Protection Association. Merchants and Taobao can complain together. The complaint is that merchants sell fake goods, and the complaint is that Taobao is not well regulated.
7. Logistics sends the goods back. If an agreement is finally reached through the above methods, the goods will be logistics back to the merchants. Remember to save the logistics documents to avoid the default of the merchants.
8. Check the refund. After the merchant refunds the money, check it in time to avoid the amount error.
Consumers who buy fakes online should also know how to protect their legitimate rights and interests. In the above article, Bian Xiao sorted out the contents of "How to do fake online shopping" for everyone, hoping to provide you with some help. When consumers buy fake goods, they must not let nature take its course. It is best to protect their own interests through legal channels.