If the parties want to complain about the merchants, they can report to the industry and commerce department or the food and drug department, or call the hotline 12345, and the wiring staff will refer it to the relevant departments for handling. The Law on the Protection of Consumers' Rights and Interests stipulates that disputes over consumers' rights and interests between consumers and business operators can be resolved through consultation with business operators; Requesting consumers' associations or other mediation organizations established according to law to mediate; Or complain to the relevant administrative department.
Legal objectivity:
Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests disputes between consumers and business operators can be resolved through the following channels: (1) through consultation with business operators; (2) Requesting consumers' associations or other mediation organizations established according to law to mediate; (three) to complain to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) bring a lawsuit to the people's court.