Legal Analysis: Location: the local business hall of Sutong Company or the agency business hall authorized by Sutong Company. Handling formalities in the company: the company user must bring a letter of introduction from the vehicle owner, a copy of the organization code certificate (stamped with the official seal) or a copy of the business license (stamped with the official seal), a copy of the unified social credit code registration certificate (stamped with the official seal) and the original valid identity certificate of the manager. Replacement: If the user's prepaid card is damaged, the user must bring the courier card and the original valid ID card to the customer service business hall. If it is man-made damage, the replacement fee should be paid when replacing it.
Legal basis: Article 3 of the Regulations on the Administration of Toll Roads in People's Republic of China (PRC) is a franchise, which is a kind of real right. Passers-by have formed a creditor's right relationship with the manager when passing through the expressway. The creditor-debtor relationship between them is that the manager provides the traffic conditions for the passers-by, the expressway manager has the right to collect tolls from the passers-by, and the corresponding passers-by has the obligation to pay the tolls.