1) The customer will inform the company of the parameters and requirements of the required production line and equipment and the factory (place) (or the company will take the initiative to ask the customer unit).
2) The technical department shall formulate the technical scheme according to the information provided by customers.
3) Sales personnel shall organize the preparation of bidding documents and quotations.
4) The president organizes contract review to confirm that the company's various capabilities and resources can meet the customer's requirements.
5) Participate in the design work.
Process service system
The company implements the overall project scheduling responsibility system for engineering projects, and is responsible for the coordination and control of the whole project from design, production, installation and debugging. The chief dispatcher is led by the manager of the engineering department, which is the responsible department for process service.
Process service program:
1) after the project has passed the customer's audit, the engineering department will determine the general schedule of the project and notify Party A. ..
2) The general project dispatcher shall prepare the project organization design plan according to the time specified by the company and distribute it to all departments for implementation.
3) The general dispatcher shall coordinate the contact with Party A in the stages of project design, production, installation and commissioning.
4) In the course of the project, the chief dispatcher pays a return visit to the customers from time to time to solicit users' opinions on the company's services and the satisfaction of the on-site commanders' performance on the spot. , and handle it in time according to customer feedback.
After-sales service procedures:
1) After the project is put into use, the engineering department should immediately organize relevant departments to formulate countermeasures against the problems, and after receiving the notice that customers require services, actively consult customers with the customer opinion questionnaire, and send service personnel to the customer site within the time required by customers.
2) After the service personnel arrive at the site, they will solicit opinions from customers extensively, carefully check the system and equipment, carefully analyze the causes of problems, and quickly eliminate equipment failures. General problems should be solved within days, complex problems should be reported to the engineering department in time, plans and measures should be formulated on the same day, and the equipment should be restored to normal within one week.
3) After the service is completed, fill in the customer feedback form in time, write the treatment result and the cause of the failure into a report, and the customer will sign the customer feedback form for approval before returning the goods.
4) The Engineering Department and the Quality Inspection Department carefully analyze and study the contents of the customer feedback sheet, find out the cause of the problem and the responsible unit, put forward punishment opinions for the parties concerned, and organize relevant units to put forward rectification measures for the problems found, so as to further improve the quality.
Customer first, quality first, people first.
Since its establishment, Zhengzhou Huachang Machinery Manufacturing Co., Ltd. has been "customer-oriented" to provide customers with all-round overall services. Take service as the core, and tailor the most valuable products for customers. Focus on quality and serve customers in all directions! From pre-sale to after-sale, every link provides customers with all-round services to solve a series of worries of customers.
Zhengzhou Huachang Machinery Manufacturing Co., Ltd. adheres to the management concept of "people-oriented". In order to adapt to the development of the company's business, we warmly welcome people with enterprising spirit and enterprising spirit to join our ranks and join hands in creating the brilliant cause of Huachang Machinery.
We will provide competitive salary and benefits and challenging job opportunities for outstanding talents, and Zhengzhou Huachang Machinery Manufacturing Co., Ltd. will become a big stage for you to show your charm and display your talents.
Respecting people, inspiring people and developing people are the basic concepts of our human resource management.
Strong desire to work, outstanding ability to work and having both ability and political integrity are Huachang's talent standards.
◆ Be a man first, cultivate yourself first. Quality is our first requirement for talents.
The way to choose people: good ideological and moral character; Confidence; Strong learning ability and coordination ability; A healthy body.
The way of employing people: trust and respect employees, and regard talents as the most important wealth of the company.
The way of educating people: through continuous training and learning, update knowledge, improve quality, and apply what you have learned.
The way to keep people: career, emotion, salary and welfare are the foundation of keeping people. Crusher installation operation flow
I. General provisions
Article 1. Drivers of reprint machines and crushers must be trained to have "three understandings" (structure, performance and principle) and "four skills" (operation, maintenance and troubleshooting). Only after passing the training and examination and obtaining the certificate of approval can they work at their posts.
Article 2. Work closely with the driver of scraper conveyor in the working face and the driver of belt conveyor in the transportation lane to unify the signal contact. When there are large pieces of coal gangue piled up at the inlet of the crusher, start and stop in sequence, and the scraper conveyor in the working face stops. If the big coal and gangue can't enter the crusher or there are metal objects, it must be stopped for processing.
Second, preparation, inspection and handling
Prepare:
1. Tools: wrench, pliers, screwdriver, hammer, shovel, etc.
2. Necessary spare parts: all kinds of short chains, links, bolts, nuts, safety pins of crushers, etc.
3. Lubricating oil and turbine oil.
Inspection and handling:
1, motor, reducer, hydraulic coupling, couplings in the nose and tail must be complete and intact, the reducer should be fastened, the hydraulic shaft joint should be free of oil leakage, and the oil quantity should be appropriate;
2, the signal must be sensitive and reliable, no signal are not allowed to start the spray sprinkler to ensure in good condition;
3, power cable, operation line must be hung neatly, no extrusion phenomenon;
4, near the nose of coal, gangue, sundry and motor, reducer of coal dust must be clean;
5, face scraper conveyor nose and reprint machine tail take meet properly;
6, scraper chain plate elastic moderate, scraper and screw must be complete fastening;
7, reprint machine walking car must be stable and reliable;
8. When the loader axle is opened in some cases, there should be no abnormal sound in the operation of each part, and the scraper, chain and connecting ring should not be twisted, twisted or bent;
9, crusher, crusher roadway support must be in good condition and firm;
10, crusher safety protection net and protection device to ensure no deformation, no failure, safety and reliability;
1 1 roadway support, reprint machine and crusher must be intact and firm.
Third, the operation and matters needing attention
operate on a trial basis
1, close the handle of the magnetic starter for power transmission;
2. Press the button to open it two or three times;
3. Starting idle speed 1~2 weeks;
4, reprint machine, crusher joint operation;
5. Check that there is no abnormality and send a power-on signal;
6, machinery and motor operation should be no vibration, sound and humidity should be normal, bearing temperature does not exceed 75℃, motor temperature does not exceed the provisions of the manufacturer;
7. The chain tightness of the reprint machine must be consistent. When fully loaded, the chain tightness is not allowed to exceed the length of two links, and there can be no chain jamming or chain jumping.
8, reprint machine connector fusible plug or explosive parts damaged, shall not be replaced by wood or other materials;
9, crusher protective net safety device should be kept in good condition, often check in the process of work, if there is any damage should immediately stop processing;
10, safety devices such as tail protection of the loader must be in good condition;
1 1, transmission carrier
(1) Clean the floating coal and gangue at the tail, both sides of the fuselage and under the bridge;
(2) Protect cables, water pipes and oil pipes and hang them neatly;
(3) Check the roadway support and move the transfer machine under the condition of ensuring safety;
(4) The traveling trolley should be in good contact with the tail frame of the belt conveyor, without deviation, and the lap joint should be good after moving, so as to prevent large pieces of gangue from hurting the belt and ensure smooth coal flow;
(5) After the carrier is transferred, the nose and tail should be kept flat, straight and stable, and the ejector pin should be withdrawn.