At present, Shanda Auto Insurance has a call system, which can meet the call center needs of more than 300 people. In addition, according to the company's specific business applications and daily work needs, Shanda Auto Insurance has built a set of customer relationship management system based on java technology, j2ee standard and B/S mode (which has been developed to the third edition), and can support two business modes: prepaid premium and non-prepaid premium. The whole customer relationship management system is not limited to the traditional CRM concept, but faces the actual business model and overall environment of the company, and has some functions such as business system and financial system. The system integrates with the company's call system, covering the company's auto insurance sales, underwriting process, finance and customer service and other functional departments. It can support Shanda's online information flow from customer insurance, process distribution, financial delivery and customer service, and quickly respond and accurately control the entire business life cycle. According to the daily management application requirements and daily business requirements of various functional departments within the company, provide various customized reports and related information queries (such as financial reports, customer service document reports, underwriting process business reports, vehicle information queries, order business information queries, document business history information queries and related information queries, etc.). ) provide technical support and data basis for the company's business decision-making and detailed management. In addition, in order to ensure the stable operation of the system and meet the functional requirements of the company under special circumstances, the company is equipped with a system development and maintenance team on the basis of the system maintenance services provided by the existing system outsourcing suppliers to quickly respond to the application functional requirements of the system and meet the daily work requirements of the company.