1, robot service 7*24 hours.
What needs to be clear is that Ping An Insurance Group provides users with robot service hours of 7*24 hours, 365 days a year. Users who want to inquire about their insurance policies can do so directly through Ping An Insurance's customer service phone. Robot customer service is not only limited in time, but also convenient, which can quickly solve users' simple problems and save users' time.
2. There is a time limit for manual online customer service.
In addition to robot services, Ping An Insurance Group also provides users with manual online customer service. There is a time limit for manual online customer service, and the main service hours are 9: 00-2 1: 00 from Monday to Friday. In general, users need to wait 30 seconds after dialing the service hotline (the actual time may be extended according to the situation). Compared with robot service, manual customer service is more professional and can provide insurance services flexibly according to the actual needs of users.
How does Ping An Insurance change jobs?
It is reported that the customer service telephone number of China Ping An is 955 1 1. Users can call the service hotline if they have insurance-related needs. This service hotline provides users with 24-hour robot service or manual service.
1, and the keyword is labor.
After the user calls customer service, the robot is connected first. The robot will prompt the user to operate the process. After users say keywords according to their own business requirements, Ping An Insurance Customer Service System will automatically transfer the intelligent voice key service according to the requirements. After switching to the key service, the user can operate according to the voice, that is, the manual service can be connected.
2. Manual key
Users can not only speak keywords directly according to the intelligent voice operation and connect with the manual service, but also press the "#" key after dialing to directly enter the key service. Different numbers represent different types of insurance and insurance services (such as insurance services, consulting services, complaint services, life insurance services, automobile insurance services, etc.). ). For example, press 9 for auto insurance, 1 for life insurance, 7 for health insurance and 5 for property insurance. The user selects the corresponding number and inputs the relevant insurance or service, and then finds the artificial service according to the prompt of the intelligent voice robot.
For example, if you want to find Ping An life insurance manual service, you can directly dial 955 1 1, press # after the connection, then press 1 to enter life insurance manual customer service, and then press 9 to enter life insurance manual customer service.
It should be noted that China Ping An Insurance's 955 1 1 customer service telephone not only provides users with insurance consultation and business handling, such as insurance, policy inquiry and claim settlement, but also provides users with financial services such as banking, loans and credit cards, with a wide range of services.