1. Kunlun Bank promotes the transformation of outlet services. By the end of 20 17, 54 outlets had achieved initial transformation, covering all medium and large outlets. Accelerate the pace of intelligent upgrading of outlets, optimize the functions of hall-type and portable self-service card issuing machines, start the research and development of high-speed cash self-service equipment, accelerate the promotion of counter clearing and multimedia terminals, realize 99 new intelligent self-service equipment throughout the year, and enrich business diversion channels. Continue to optimize business processes, sort out business processes with equal length for customers, simplify and exempt 23 ordinary retail counter businesses, shorten business processing time by 65,438+05% on average, and further enhance customer business processing experience. Strengthen the efficiency of lobby operation, standardize the responsibilities of lobby manager, and strengthen the assessment of efficiency indicators. The bank's annual relocation rate dropped to 65,438+02.2%, down 2.4 percentage points from the beginning of 2065,438+07. By introducing the flexible scheduling mechanism, 66 flexible tellers were released, which effectively supplemented the marketing team and promoted the proportion of branch marketers to increase by 12 percentage points.
2. The rapid development of Kunlun Bank's Internet finance business has injected new impetus into the innovative development of the whole bank's business, and an Internet finance platform with the characteristics of industry and finance has initially taken shape. Kunlun Bank has continuously increased its cooperation with China Petroleum and its member companies. As the first batch of pilot units of the party building information platform of the group company, it has realized the function of paying party dues by electronic account. Deepen the integration of industry and finance with sales companies, carry out special services such as online payment for refueling, recharging of electronic recharge cards, and consumption of electronic refueling vouchers, and realize the refueling card of nearly140,000 yuan through direct banking throughout the year; Accelerate the improvement of the infrastructure of the direct banking platform and enhance the security and convenience of the platform; Establish and improve the management system of direct banking business; Bank direct sales, and a series of marketing activities that continue throughout the year. By the end of 20 17, direct selling banks had accumulated nearly 300,000 customers, and 29 exclusive financial management models were released throughout the year. Kunlun Bank focuses on the goal of "becoming the main position of Internet propaganda". Through cost reduction and efficiency enhancement measures, customers were actively guided to register binding cards, and 6.26 million transfer reminders were sent through WeChat Bank throughout the year.