System layer: the middle layer, also known as system behavior culture, refers to the management rules and behavior norms recognized and observed by all employees in the new century. Including personnel system, financial system, labor discipline, employee code of conduct (including system) and other management rules and regulations.
Spiritual layer: the core layer, also known as spiritual culture, is the values followed by all employees of the holding group in the new century. Under the influence of the culture in the new century, people in the new century will unite as one, match words with deeds, operate independently, innovate independently and manage independently, and enhance the core competitiveness and creativity of the new century holding group by enhancing their own competitiveness and creativity.
Normative function-constraint person
Guiding role-calling people.
Cohesion-unite people
Incentive function-an inspiring direction: customer demand
Two pursuits: CNC brand and domestic and foreign standards.
Three requirements: learning, innovation and service.
Four characteristics: creativity, cohesion, competitiveness, vitality, honesty and realism-the foundation of the new century.
Seeking Truth Scientifically —— A Ship Advancing in the New Century
Work together-the way to success in the new century
Pioneering and innovating-a core, two magic weapons, three principles and four consciousnesses of the development road in the new century.
Core scientific development
The new century holding group takes scientific development as the starting point of all its work. Science embodies harmonious, healthy and sustainable development. This is the foundation of building a century-old new century.
Two magic weapons-high standards and strict requirements
These are two important guarantees for our scientific development.
High standards mean: the standards we require must be international advanced products and domestic first-class industries;
Strict requirements mean strict management, with laws to follow and prohibitions.
Three principles-comparison principle, closed-loop principle and optimization principle
Comparison principle: compare the working state with the working goal, find out the differences and make improvements. When there is negative deviation, we must analyze the reasons and take further solutions; When there is a positive deviation, we must analyze the reasons for exceeding the target, so as to achieve higher results.
Closed-loop principle: it means that any work should be systematically established to form a closed loop. In other words, any work should be "planned beforehand, controlled in the event, and summarized afterwards."
Optimization principle: constantly optimize the process, improve your work objectives, and constantly refresh and improve the objectives. Only by constantly improving the goal, can the work have continuous motivation and pressure, and can it maintain a positive working state and good working results.
Four consciousnesses-source consciousness, crisis consciousness, market consciousness and excellent product consciousness.
Source consciousness: every employee should restrain the mentality of "the river is full of water and the river is full" and regard himself as the source of the river. Only when every source continuously injects fresh water into the river can the river surge and never run out.
Crisis consciousness: the new century has developed to today, and it has become a leading enterprise in Zhejiang Province, and its employees are proud to be people in the new century. However, no matter how developed the new century is, we should keep a clear head and not sleep on a hotbed of achievements. Without a sense of crisis, you can't see the existence of problems, and if you can't see the existence of problems, there will be a real crisis. People who don't have long-term worries will have immediate worries, especially after China is in line with international standards. Today, large groups from all walks of life in the world have entered China for development, and "the wolf is coming" has now become an indisputable fact. What if the wolf comes? If you don't want to be eaten, you can only dance with the wolf and turn yourself into a wolf.
Market awareness: every employee should have market awareness and know his own market. The market is the object and goal of work. What is your market? Where is your market? How do you satisfy your market? Every employee can do his own small market well, and the big market of the new century holding group will certainly do well.
Quality consciousness: The goal of New Century Holding Group is to become an international advanced product and a domestic first-class industry. This requires each of our employees to have a sense of quality, ensure that every job they do is quality, and treat it with an attitude of Excellence. Go beyond yourself and strive for the first place.
Self-transcendence is the method, and striving for the first is the goal. Surpassing oneself means constantly overcoming and knocking yourself down; Striving for the first place means daring to win and never giving up. The goal of the new century is to become an international advanced product and a domestic first-class industry. In order to achieve this goal, we must have the spirit of striving for the first place. Striving for the first place is also a fine tradition in the new century. We should not only strive for the first place in Taizhou, but also strive for the first place in the province. In order to achieve this goal, we must constantly surpass ourselves and make continuous progress. You can't be bound by your previous achievements, and you can't sleep on your credit book. Past achievements must not be the capital we boast about, but should be the pressure and motivation for our progress. As the core values of the holding group in the new century, creative touch is the foothold and starting point of all our work. On the premise of ensuring product quality, there are three levels of service; The first realm is to satisfy customers, the second realm is to surprise customers, and the highest realm is to impress customers. What we pursue and admire is the highest realm-impressing customers.
Creating emotion is first for customers. With professional management, personalized and humanized service, we will create value for customers, touch customers, win customers' loyalty and build the reputation of CNC brand. Creating emotions should also be aimed at everyone around you. Creative and touching work (service) needs to be provided between managers and employees, between employees and between departments. Creating a moving atmosphere within the whole enterprise will make the whole workflow smoother, and the work efficiency and quality will be greatly improved, thus providing better services to customers. How can we create emotions? Create moving means-one stop in place, one vote in the end, staff value-added, customer experience, exceed expectations, and enhance word of mouth.
First of all, we must do one stop in place and one vote in the end. One stop in place means doing it right once, and one vote means that every process should form a closed loop, every employee should pay attention to the results, and every job should be completed from beginning to end. One stop in place, one vote in the end, requires each of our employees to have two basic qualities: one is serious and responsible, and the other is quick response.
Value-added employees refer to employees who can realize their own value, give play to their abilities and constantly improve themselves in the process of creating feelings for customers. The realization of personal value is based on the realization of customer value.
Customer experience means that customers can stimulate their feelings, touch their hearts and let them participate in it while receiving services. Increase customer value through customer experience. This is the characteristic and requirement of the era of experience economy.
The ultimate goal of staff value-added and customer experience is to exceed customers' expectations and enhance the reputation of holding group in the new century by creating touching works (services). Good at detail and hard work.
As a member of a comprehensive enterprise in the new century, it is decided that we should work hard on the details. Today's market situation is like a warrior on the international stage. Only by doing every detail well can we achieve perfection. A smile, a gesture, a greeting, these humble details may leave a deep impression on customers, thus affecting their impression of the new century.
We are a team that dares to fight and is good at fighting. It is our fine tradition to fight every hard battle well. Business negotiation, financial management, bill preparation, etc. It should be precise and meticulous, the financial management of asset verification should be hard, and the reception of large and small activities should start with details, which is the result of daily details. "If you don't accumulate steps, there will be no miles; If you don't accumulate small streams, you can't become rivers and seas. " Without the usual accumulation, it is impossible to become a hard-working team.