In order to be closer to the masses and better serve the society, the water supply company of tongren city Chengtou Group adheres to the purpose of "contributing to the society and serving the people" and pays attention to the popularization of intelligent management. As early as 20 15, the water supply service hotline "960 15" was established. The hotline is mainly the user service window in the central city of tongren city, which integrates water installation, user management, water meter business, water fee inquiry, water supply information release and other service functions, and accepts users' water demand 24 hours a day.
In daily life, if citizens have water supply problems, they only need to call the water supply service hotline to get corresponding services. Such as pipeline leakage report, water installation report, user information query, water fee query, abnormal water use and water supply service quality consultation complaints.
In addition, once the public's opinions and suggestions are accepted, the "960 15" service hotline department will incorporate every link of contact with customers into the process control management, and strive to ensure that customers' opinions or suggestions are answered in the fastest time, so that everything can be responded and implemented, and the problems reflected by users can be properly handled in time.