First, experts do professional things.
There are many reasons why customers choose outsourcing. The first is professionalism. For example, a set of mature software made by our company needs a lot of development investment. People in our company are very proficient in products and business processes, so customers will buy corresponding software systems. After the product is launched, professionals need to do a lot of work such as maintenance, development and upgrading, so we will outsource some people to the customer's site for development and work. It is a common phenomenon for banks to outsource manpower. Even in large state-owned banks, there are thousands of scientific and technical personnel in the banks, and some projects need to be outsourced. Professional people do professional things.
Second, cost considerations.
Another biggest factor of outsourcing is cost saving. The personnel cost of Party A is generally high, and the project sometimes needs a lot of manpower, and sometimes it doesn't need so many people. The project is uncertain about manpower, so technology only needs people to buy heads from third-party companies when they are not needed. So flexible and changeable
Third, how to deal with outsourcing.
There are about hundreds of outsourcing manpower in our company to provide on-site service to customers, so how to deal with the relationship between outsourcing personnel and customers becomes particularly important. Personally, I think we need to pay attention to the following issues:
Maintenance of 1. The on-site service personnel represent the company, so the service personnel should abide by the customer's rules and regulations at the customer site, such as work and rest system, clothing, office system and other arrangements. Never think that Party A's employees don't do whatever they want. In addition to the customer relationship in sales, the relationship with Party A should also be handled well with the project manager and supervisor of Party A.. I often work with the client project manager and our project team to build a group, and the relationship is handled very well. Even if there are some conflicts in the project, everyone can handle them calmly.
2. Handling of project contradictions
The outsourcing team and the customer project team represent different interests respectively. The project is relatively responsible, and when there are many demands, there will definitely be contradictions. One side wants too much, and the other side is unwilling to give it. Therefore, it is very important for a good project manager to coordinate the interests of both parties and balance the supply and demand of the project so as to ensure the smooth progress of the project. Of course, how the project manager manages the project well is another category. Project managers not only need technology to conquer customers, but also need high emotional intelligence and good communication and coordination skills.
3. Continuity of outsourcing
We currently serve old customers with a service cycle of 5-8 years. Once the product is online, it needs to be maintained and upgraded every year. Customers also recognize the capabilities of the company and our team, so outsourcing can last forever.
4. Can profit be made by outsourcing?
Outsourcing is a mature model in It industry, and the profit model is personnel price difference. Now our labor costs are rising rapidly. For the company, the labor costs are also rising rapidly, and there is almost no profit margin. So most companies focus on making products, and products are economies of scale, so the model of product+customized development (outsourcing labor) can last for a long time. It is becoming more and more difficult to simply outsource manpower.
5. The current situation of outsourcing
Outsourcing generally adopts hierarchical pricing model. From the project manager, senior engineer and chief engineer, according to the different monthly pricing, the project also adopts the mentoring system, which can reduce the average price and benefit both Party A and the company. However, with the increase of projects, many companies can't keep up with the growth of the company in the training of senior talents, because it takes several years to train talents, which leads to the decline of the quality of projects delivered to customers and customer dissatisfaction. If we don't pay attention to the training of employees, it will lead to a vicious circle, so it is particularly important to retain core employees. This is a problem that enterprise HR and enterprise managers need to pay attention to.
Third, the prospect of outsourcing.
The outsourcing industry has been going on for many years, which shows that both the business model and the market are in line with the current situation and there is still a reasonable space. However, with the disappearance of China's demographic dividend in the future, the labor cost will be further raised and the profits of enterprises will be further compressed. Therefore, it is imperative for enterprises to transform from outsourcing as soon as possible. The only way to survive is to do specialization, make products and continue to do it thoroughly.