12378 The Insurance Consumer Complaint Rights Hotline is a unified rights protection service hotline set up by the China Insurance Regulatory Commission. Its main responsibility is to accept complaints and reports about insurance consumers' rights protection against insurance institutions and their employees, other units and individuals, quickly contact, transfer and handle all kinds of complaints and reports from consumers, and feed back the results to callers, so as to properly solve the hot, difficult and focused issues that consumers have strongly reflected.
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In case of chaos in the insurance industry, you can call 12378 to complain.
Recently, the reporter learned from the promotion meeting of the province's insurance industry to crack down on illegal commercial insurance activities and rectify the chaos in the insurance market held by Gansu Insurance Regulatory Bureau that insurance institutions and insurance industry associations in various cities and States will closely focus on the outstanding problems that have been strongly reflected by the masses and damaged the development foundation of the industry, and carry out in-depth self-examination, and the content involved must be 100%, leaving no dead ends.
The meeting demanded that all insurance institutions should bear the main responsibility for the rectification of chaos, implement their responsibilities at all levels, and earnestly achieve a clear division of labor, clear responsibilities and task implementation. For the problems found in self-inspection, it is necessary to formulate a rectification timetable, clarify the rectification content, rectification period and the person responsible for rectification, and the "top leader" personally supervises and actively carries out rectification work.
In addition, in order to better obtain clues about illegal commercial insurance activities and chaos in the insurance market, Gansu Insurance Regulatory Bureau will make complaints and reports through the report hotline 12378, accept irrelevant clues and chaos reports reflected by all sectors of society, and investigate and deal with the clues and problems reflected, and comprehensively promote the special action of cracking down on illegal commercial insurance and chaos in the insurance market in our province.