The official said that everything was normal at the operating point, and what netizens said was that some outlets were upgraded and the phone was not answered.
The official also gave the answer to the distribution problem feedback from netizens, saying that they were too busy during the Spring Festival. Now more people have been sent to arrange the outlets mentioned by netizens to complete the delivery of express delivery.
1, the rapid rise of online shopping, it is suspected that many Baishi outlets have closed down, which has made rookie and logistics develop. With the popularity of the Internet, more and more people like to shop online, especially on holidays, and express boxes are constantly collected. However, more express delivery is a burden for some outlets. Once the personnel are not arranged, the delivery may not be timely.
A similar situation has also occurred in some regional outlets of Best Express. Later, a reporter contacted the outlets and found that many outlets could not be connected. After consulting the customer service, the answer was that the company was operating normally, but some outlets closed down due to festivals, epidemics and other reasons.
2, the official answer Baishi is a domestic logistics company, there are basically outlets all over the country, there is such a thing, whether it is true or not, the official must give a response. Regarding the question that no one answered the phone, the official response was that the outlets were being optimized and upgraded, and it was normal that they could not be connected. The problem of slow express delivery is related to festivals. Now, additional personnel have been sent to support the relevant outlets.
To put it simply, there is nothing happening in Best Express, and the network closure mentioned on the Internet does not exist at all. Every holiday, there are basically problems with transportation, and all major express delivery companies are basically like this. Every holiday, the logistics point will recruit temporary workers, which is why.
3. It is difficult to have an accurate explanation about express delivery in different regions and different situations, because the situation in different regions is different. The slow delivery speed is not only the problem of the courier company, but also the staff at a certain outlet is not very good. This can be seen from the comments of netizens. Some people think that the Best service is very good, others think that the service is not thoughtful, which is caused by regional differences.
This geographical difference is not just a problem for express delivery companies. Every courier company has several bad outlets, so we can't generalize. And it takes time to prove what happened at Best Outlets. If it is not changed for a long time, the official response will be untenable and will still be complained by netizens.