Legal analysis: 12378 You can complain to Gitzo. 12378 is a hotline for consumer complaints and rights protection of bank insurance, and a unified rights protection service line set up by the Insurance Regulatory Commission of Bank of China. Its main duties are to accept consumers' complaints about bank insurance rights protection, report the behaviors of bank insurance institutions and their employees, other units and individuals that violate bank insurance laws and regulations, quickly contact, transfer and handle all kinds of complaints and reports from consumers, and feed back the processing results to callers, so as to properly solve the hot, difficult and focus problems that consumers have strongly reflected. China Gitzo Company is located in Shenzhen, and Gitzo Group is a wholly-owned subsidiary of PPF Group, which is the largest international investment group in Central and Eastern Europe. In order to expand the China market, the Group set up a representative office in Beijing in 2004, and in 2007, it set up Gitzo China headquarters in the CBD of Futian Central District, Shenzhen, China.
Legal basis: Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, disputes between consumers and operators can be resolved through the following channels: (1) settlement through consultation with operators; (2) Requesting consumers' associations or other mediation organizations established according to law to mediate; (three) to complain to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) bring a lawsuit to the people's court.