Summary is a written material that reviews, examines, analyzes and evaluates after a certain period, a certain project or a certain work is completed, so as to learn lessons and some regular understandings. You can make clear the direction of the next work, make fewer detours, make fewer mistakes and improve work efficiency. Why don't you calm down and write a summary? How should I write a summary? The following is a summary of my work as a property manager for your reference only. Let's have a look.
Summary of Property Manager's Work 1 Looking back on the past 20xx years, my work has also experienced extraordinary. 165438+ In October, I returned to Yufeng with a simple mood. I started a new environment, and my work content was wrapped in familiarity and unknowns, which prompted me to make more efforts to learn and challenge. A few months have passed in an instant, and the work is proceeding in an orderly way. At the end of the year, everyone should sort out the past and plan the future. At this moment, I will summarize my work in the past year as follows:
I. Property service work
Property management mainly includes all occupancy matters, daily maintenance, complaint handling, fees, infrastructure equipment maintenance, environmental sanitation, and pest control for new owners; There are also study and training, inspection by higher authorities, etc.
The main work of the management office when urging the payment of management fees and rectifying the problems of public facilities and equipment in the community in 20xx. Combined with the actual situation, on the basis of further understanding of the service fee agreement collection method, with the full cooperation of colleagues in various departments of the property company, some work was successfully completed.
Second, the work of the office.
Office work is also one of my work areas. I have a lot of work. Faced with a lot of complicated and trivial daily work, I need to strengthen my sense of work and pay attention to speeding up the pace of work. Improve work efficiency. Mainly do the following two aspects: 1. Data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. Twenty archives management
Work. After arriving at the management office, the systematic and standardized management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting, classify and file the files, and register them well.
Third, do a good job in the financial work of the management office
Be patient and meticulous in financial work. Since I took over the financial management, I have carefully checked the financial accounts, cleaned up the financial relations, strictly implemented the financial system, and made every account well, ensuring the balance of payments. First, do a good job in every entry and exit account. I can record and register every entry-exit account according to the classification rules of accounts. At the same time, carefully check the bills and make detailed records. Second, do a good job of monthly routine reconciliation. According to the financial management system, I refine the income and expenditure of the month, prepare financial statements regularly, and reconcile the accounts in time according to the company's requirements. There are no omissions or misstatements. The third is to control expenses reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the leaders of the management office in financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and put forward some reasonable suggestions.
Fourth, be responsible for the greening and maintenance of the park.
At present, there is a shortage of greening personnel, which is in winter, and the greening situation in the park is even more severe. Mainly do the following two aspects: first, do a good job in the greening of the park and the daily maintenance of facilities; The second is to clean up the road and every corner in time, eliminate snow, and do a good job in handover and acceptance.
Verb (abbreviation of verb) main experience and gains
During my work, I finished some work and made some achievements. To sum up, I have the following experiences and gains:
(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we do the work well as soon as possible.
(2) Actively integrate into the collective, and deal with all aspects of the relationship, in order to start a new chapter.
Summary of Property Manager's Work 2 Time flies. The work of 20xx passed in a hurry in the busyness of all staff of xxxx. Looking back on the Year of the Rat, under the enthusiastic care of the company leaders, the careful guidance of xxxx department and the close cooperation of other employees of the company, all my work was successfully completed.
As a property manager, my main responsibilities are: the daily inspection of xxxx and even the whole community, the management and maintenance of the access control system of the units in the jurisdiction, the regular inspection of the decoration units, the coordination of contradictions and disputes within the owners, and the timely handling of complaints and suggestions from the owners.
In order to sum up experience, find gaps, plan prospects and push the work in 20xx to a new level, the main daily work and phased work in 20xx are summarized as follows:
1. resolutely implement the service tenet of xxxx, and pursue the satisfaction of the owner. Frequent failures of water meters in residential areas have been criticized by many owners. A maintenance master simply can't cope with the current situation of the community with more than 10 thousand water meters. For the abnormal display of household water meters or other simple faults, our property management personnel come to solve them, especially during the peak period of water and electricity purchase and when the weather is unusually hot and cold. When residents are inconvenient to move, we take the initiative to help them plug in their water and electricity meters. In the face of complaints from some owners, we need to explain patiently, act as a fire brigade, be an audience and be a commentator. By reducing the troubles in the owner's life, we won the owner's recognition of our work and satisfaction with our service. In order to satisfy the owners, we also actively think about the owners, and sometimes even want to be in front of the owners. Before the rainy season came in February this year, in order to remind residents to prevent rain, close windows and prevent water from entering the house, we posted eye-catching notices at the doors of all units to remind residents. In June and July, in order to cope with the rainstorm and prevent the loss caused by water jam in the duplex building on the sixth floor, we worked overtime, checked and sorted out some gutter drainage on the sixth floor, and posted notices to all households on the sixth floor to inform the matters needing attention, so as to minimize the loss of the owners. Through hard work, this year's such incidents are significantly lower than in previous years.
2. Adhering to the company's business philosophy of dedication, service, innovation and dedication, we always put the owner's safety first, and do our best to maintain the unit's access control in time and safeguard the owner's rights and interests. My full-time service area has 88 unit doors, because the electronic equipment has reached its service life. Once the temperature is abnormal, the maintenance frequency is quite high. No matter how hot the weather is, I will take the welder with me as soon as possible, carry out maintenance in time, and maintain the owner's first safety barrier. At present, the unit access control system has been fully put in place. It is the basic requirement for all our staff to always think about the needs of residents and keep in mind the company's philosophy. Towards this goal, I strive to be dedicated, dedicated to residents, fully and timely service, dedicated to myself, and have a clear conscience. This is also what I ask of myself.
3. Complete the tasks assigned by the company with high standards and high quality. In the questionnaire survey organized by the company in May, my colleague xxxx and I went door-to-door and answered questions about the property fees of some households for thousands of times. In the face of their questions about whether to buy or repair the garbage truck and who will pay for it, explain patiently and seriously. Flexible ways and means, such as asking reasonable residents at home to sign, have won the support of residents to some extent. In the activities organized by the company in June 5438+065438+1October 65438+February, my colleague xxxx and I were in charge of nearly 500 garage utility rooms in xxxx. We have adopted a variety of flexible and active ways, such as written notice, telephone notice, door-to-door copying, telephone collection, entrusting their family and friends to tell each other and waiting for each other. * * * charged related expenses of more than 65,000 yuan, successfully completed the task and won the company's reward.
4. According to the company's unified deployment, timely collect property fees and utilities. This work mainly includes: collecting utilities and property fees for operating garage miscellaneous houses every two months, collecting property fees for owners' houses by telephone every quarter, and notifying street property fees in advance every quarter. In July this year, the owners who were in arrears for more than a year were also called to collect the house payment and posted a notice of payment at home. For those who delay payment without reason, they should cooperate closely with the Engineering Department and the Order Maintenance Department, resolutely adopt the way of water and electricity cut off, and resolutely safeguard the interests of the company.
5. Always practice the service principle of a property practitioner, be a good assistant to the owner and be a good housekeeper. Because of the need of work, I often deal with the residents of the community, listen to their needs and suggestions, understand the difficulties they encounter in life, and listen to their parents saying that they lack home in the west. For their reasonable suggestions and demands, timely and seriously solve what they can, record their criticisms and suggestions, reflect them to relevant departments, and follow up in time. For disputes and contradictions among residents, we are not afraid of difficulties and try our best to satisfy both sides. In the whole year, more than 50 disputes between owners were coordinated, with a success rate of about 95%, and more than 80 complaints and suggestions from owners were handled, with a settlement rate of about 98%. The unfinished business is being dealt with urgently.
Over the past year, I have respected leaders, United my colleagues and served residents enthusiastically. Don't be late and leave early for no reason, keep studying and be happy at work. In this year, although I have completed all the tasks assigned by the company and won the praise of leaders and colleagues, it is inseparable from the correct guidance of leaders and the assistance and cooperation of colleagues. I know there is still a long way to go before an excellent professional property manager. There are still many shortcomings in objective self-analysis: first, because I am introverted and have low cultural quality, there is still much room for improvement in language expression and artistic treatment; Secondly, due to the division of daily work, I put too much energy into repairing the unit door and checking the water meter, and did not give full play to the role of the property manager; Third, I feel pressure when dealing with more complicated problems, and sometimes I need xxxx's help. But also because I am lax in my work, I can't be careful in everything. Therefore, in the future, I will strengthen theoretical study, especially business knowledge, lay a solid theoretical foundation, accumulate work experience, keep pace with the times, keep up with the development trend of the property management industry, consult modestly, learn from talented people, and improve my ability to handle complex affairs. I also urge the leaders to continue to criticize and correct mistakes so as to further strengthen them in future work.
20xx years have passed, and we greet it with confidence. The new year means a new look, new challenges and new opportunities. Today's flowers are better than in the past, and it is expected that tomorrow's flowers will be redder. We firmly believe that under the wise decision and strategy of the company's leaders, the future of xxxx Property Company will be better. As a member of the company, in next year's work, I will, as always, do my best to do my job well and contribute my meager strength to the development of the company.
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