I. Purpose
This regulation is formulated in order to warmly receive visitors from the company, avoid snubbing customers, leave a good impression on customers and maintain the brand image of the center.
Second, the scope of application
This regulation applies to all employees of Baylor Subject English (XX XX) Training Center.
Third, the specific content.
1, overall acceptance principle
1) Get up and greet with a smile or in a correct sitting position.
2) Understand the purpose of the guests' visit
3) Answer questions raised by visiting guests or inform interviewees in time.
4) If the interviewee can't receive in time, arrange visitors to rest at the reception desk.
5) Remind the interviewee at any time so as to meet the interviewee more quickly.
6) Courtesy farewell to Fujian
2. According to the identity of visitors, determine the reception level (VIP, high standard, general standard, rejection).
1) High-standard reception: that is, visitors are higher than interviewees, or visitors play an important and positive role in the center's business and brand, which is suitable for more important reception.
A the interviewer is the superior leader.
B. Education authorities
Important government departments
D booking VIP
electronic media
2) General specifications: The positions and levels of visitors and interviewees are roughly the same, and most receptions are reciprocal receptions.
supplier
Parents of students
complainant
D dating, etc.
3) low standard reception, that is, the position of visitors is lower than that of respondents.
4) Refusal to load: insurance promotion and other behaviors and personnel that affect the normal office environment.
5) Visits to the center are generally received with the same specifications or high specifications.
3. Receiving method
1) High-standard reception:
According to the notice of the center, lead them to the meeting room/reception area, and entertain them with coffee, cold drinks, tea or other means accompanied by the staff of relevant departments of the center.
2) General reception: Take them to the reception area for water reception, and the interviewee or relevant departments will send staff to receive them.
3) Reception of candidates: HR personnel are responsible for arranging the initial examination to the reception area or designated place, and HR personnel are responsible for arranging the second examination to the reception area or designated place for water reception.
3) Temporary reception (same as ordinary reception)
4) All visitors at the front desk will be guided to the reception area or meeting room of the company.
5) The interviewed employees are responsible for leading relevant visitors to the reception area/market area for negotiation or meeting.
6) It is forbidden to bring visitors into the academic area, and special circumstances must be approved by the principal.
answer
Fourth, the punishment provisions
1. Company employees who complain about improper reception shall be ordered to correct after the first education, given a second verbal warning, a third written warning and fined 50 yuan for the fourth time.
2. If the reception party complains about the reception work due to improper reception, which will have a certain impact on the company's reputation and brand,
Depending on the seriousness of the case, give verbal warning and written warning until dismissal.
3. If visitors (except high-standard applicants) are found to have no visitor's badge, the interviewee will be punished, and the first verbal warning will be combined with punishment.
50 yuan was given a second written warning and fined 100 yuan.
Five, the administrative department is responsible for drafting these Provisions, and the right to interpret them in the process of implementation belongs to the administrative department.
Six, these Provisions shall come into force as of the date of promulgation.
Beile subject English (XX XX) training center
XX years x months
The above content is a model essay, please modify it according to the actual situation!