(1) Find out the reason for the breach of contract.
Determine whether the customer is negligent or forgetful, the capital chain is tight, or whether the customer has the habit of defaulting, or even maliciously defaulting. And make different collection plans according to different situations, so as to avoid detours.
Methods: By communicating with the staff of the other party, cooperative banks, friends or upstream and downstream, real and comprehensive information can be obtained. Do a credit investigation (enterprise credit report) of the other party, check the information, and find out the real reason for breach of contract.
(2) Friendly negotiation: aiming at the right place, prescribe the right medicine.
If you are a high-value customer and want to cooperate for a long time, you should avoid hurting your feelings in payment, negotiate as friendly as possible, remind customers to pay as soon as possible, and promise more favorable trading conditions for future cooperation.
For customers who deliberately default on payment for various reasons (lack of funds, changes in bank accounts, problems with commodity quality, etc.). ), they should prepare corresponding rebuttals and countermeasures in advance;
If the customer really has financial difficulties, he can use another scheme to communicate with the customer, so that he can pay part of the payment in advance and the rest in installments, which not only protects his cash flow, but also gives the customer a buffer space.
If the other party has a record of legal proceedings arising from payment default or trade disputes, or has operational difficulties, shortage of funds or even going through bankruptcy procedures, it is suggested to contact a professional third-party collection company as soon as possible to intervene.
③ Act according to law and skillfully use international law.
In the face of some diehards, you can take out the previously signed contract and ask the customer to complete the payment obligation (in the early stage of signing the contract, you should be very strict and pay attention to demining).
If the friendly reminder is invalid, clearly inform the other party of the consequences of default on payment, such as supplier fines, port fines, etc. And show the attitude of doing things according to law: if necessary, we will use legal means to safeguard interests and rules, so that customers can realize the seriousness of non-performance of the contract.
2. Professional third-party collection agencies are involved.
Considering the language, culture, geography, law and other obstacles, if the customer still insists on it or even loses contact after three months of internal collection, he should immediately entrust a professional third-party agency to collect it.
The business personnel of professional institutions are familiar with the local judicial and commercial environment and network, rich in collection experience, with many collection channels and complete databases. They can comprehensively analyze the credit status and repayment ability of overseas enterprises and formulate the most suitable collection plan according to the characteristics of debtors.
Hiring a professional collection company will be more efficient than internal collection and lower than the cost of legal proceedings. At the same time, enterprises can concentrate their time and energy on developing new customers and serving old customers who pay their bills on time.
3. Litigation collection
Litigation set can only be used as a guarantee, because all its work depends on the articles of association of foreign countries, and the litigation process is complicated and the result is uncontrollable. If the other party has no repayment ability, even if the winning court does not guarantee that the payment can be recovered, it only confirms the creditor's right, and the enterprise loses more.
The best object of litigation is those customers who have the ability to repay but have no willingness to repay. These customers usually don't expect domestic companies to sue, so once they receive a subpoena, they will contact creditors in time to negotiate repayment.
If the debt must be collected through litigation in the end, the collection lawyer will judge whether the lawsuit can be carried out locally according to his age, and the lawyer will make accurate judgments and suggestions according to all aspects of the case.
Generally speaking, the difficulty of dunning is a common problem in the foreign trade industry. We need to master appropriate methods and adopt correct and unique methods for different customers. If the internal collection of domestic enterprises fails, it is necessary to entrust a third-party organization to conduct a case analysis as soon as possible, and the third-party organization will give the enterprise a practical solution.