Traditional network operation and maintenance mode: the traditional operation and maintenance mode gives people the feeling that maintenance personnel seem to have nothing to do before the fault occurs; After the failure, I was very anxious. This is the impression left by passive service, and the operation and maintenance personnel passively wait for the fault. In the new operation and maintenance system, we must change the original thinking operation and maintenance mode and change passive service into active service. For example, when something goes wrong, the network administrator sees that his network is good, the host administrator sees that his host can log in and log out normally, and the application administrator sees that my application process is still there, no problem, but I don't know how to deal with it. Spent a lot of time and energy to find the root cause of the fault, exhausted physically and mentally, and constantly complained by customers that "the service level of technicians is poor and the service efficiency is low."
The active service mode of IT operation and maintenance management provided by companies like Beita Software-under the active service mode, the operation and maintenance personnel actively monitor the changes of the system, analyze the problems after the daily work and troubleshooting are completed, and evaluate the risks of system changes. In the modern new thinking system, through various technical measures, the operation and maintenance work is changed from passive service to active service. When there is a problem, there is no need for manual analysis, and the system can directly analyze and tell the administrator.