For example, after measuring the house, you can seriously communicate with the designer on the spot about your preliminary ideas about the house, and the designer can make a preliminary design plan according to the customer's bid.
Tips: How to give professional advice and try to meet the owner's ideas and needs within the owner's budget is also one of the criteria to measure whether a designer is professional.
Second, the preliminary plan: preliminary design concept, spatial planning, budget allocation, submission, modification and adjustment of work progress until the customer confirms.
For example, the preliminary design scheme generally takes 1-2 days. If the customer feels that there is still some discrepancy with their own time, the design team can make adjustments according to the customer's time at any time.
Tips: However, there is a certain gap between this design scheme and the customer's ideas and budget.
Three. Sign the design cooperation agreement: pay 50% of the total design fee (the initial survey fee is transferred to the design fee.
If the cooperation cannot be continued due to objective reasons, a copy of the original size drawings will be given to the customer).
For example, if you are satisfied with our design, you can sign a design contract, and if the customer chooses us for construction, the remaining 50% design fee can be exempted.
Tips: The drawings released by the designer have considered the materials, customer needs and budget in detail. If the materials are not properly matched, it will also affect the final effect of house decoration.
Fourth, deepen the design: draw detailed construction drawings and renderings, modify and adjust until the customer confirms, and pay the remaining 50% of the design fee.
Confirm the design and construction data according to the overall design principle, cooperate with the budget department to make construction quotation, modify and adjust it until the customer confirms it.
Example: The customer can ask the designer to deepen the design scheme until you are satisfied with the complete design and budget control scheme.
Because the owner is not professional, the materials are inevitably uncoordinated and not applicable.
Tips: You can ask the supervisor to help you look at the design drawings and budget table. If there is any problem, it can be corrected in time.
It is difficult to define the responsibility of construction and future maintenance because of self-purchased materials.
Therefore, the company will not carry out the construction of some self-purchased goods, and the company will charge maintenance fees for any future projects related to the goods as appropriate.
Verb (abbreviation of verb) sign a construction cooperation agreement: see the payment method of project funds for details.
Construction preparation: hold a briefing meeting with the construction project manager to explain the drawings in detail.
Ex.: After the contract is signed, the company will arrange construction personnel to enter the site. Before the formal construction, the project manager in charge of the project will explain the construction progress clearly, so that customers can understand the construction progress and master the decoration construction.
Tips: the company will issue the construction schedule, but it will be implemented after it is written. Customers don't have to come to the site often, and they can supervise the questionable links according to the schedule.
Construction method of intransitive verbs: start lofting, and submit solutions if there are any problems between drawings and reality.
For example, the complete decoration pays attention to the management of details, and every detail is done in place, so that the owner will not be unhappy.
The company's project manager will give feedback on the project every day, and will also solve problems with customers in time.
The company's customer service staff took the initiative to visit the "ongoing project" and solve the problem in time.
Tips: Many decoration companies do not communicate in time during the project, which leads to management disconnection. Of course, the project quality is prone to problems, and the details of communication at ordinary times can also reflect the company's sense of responsibility.
Seven. Construction stage: pay-off and acceptance shall be carried out in coordination with the construction progress stage.
Complete the corresponding changes to ensure the completion of design concept to finished product.
Example: During the acceptance process, the company director will tell the customer the inspection standards on the spot, especially the very important concealed works, so that the customer can know fairly well.
Tips: Concealed works are the most prone to problems in home improvement. Some companies do not inform the owners when accepting, but only perfunctory. Therefore, customers must take this road, and it is best to go to the site on the day of acceptance.
Eight, accessories stage: assist customers to complete the selection of lighting, curtains, furniture accessories (required to be completed before the completion acceptance, or combined with the actual needs of customers).
Example: In the early stage of hard-fitting design, the designer gave the customer advice on soft-fitting. After the hard-fitting, he took time to accompany his customers to buy soft-fitting materials and explained some details of soft-fitting.
Reasonable collocation and professional advice can add luster to the house.
Tips: Whether and to what extent designers can cooperate is also an important step to measure designers' "skill" and sense of responsibility.
9. Post-service: irregular post-tracking, return visit and maintenance.
Example: Call back the customer of "Completed Project".
During the quality warranty period, the company's customer service staff actively and regularly make telephone return visits to customers.
Taking "quickness, enthusiasm, quality and service" as the core,
Specially trained technical workers, following the standardized workflow and civilized service norms.
To provide customers with quality maintenance services.
National Owner Decoration Exchange Group 573032 185