After-sales service commitment Article 1 In the service work of our unit, we will strictly implement the relevant national laws and regulations, strictly control the quality according to the requirements of the tenderee, and take the provision of quality service to Party A as the work goal. My unit is in line with what Party A thinks and is anxious for Party A.. Cooperate closely with Party A in the project service process, provide full-process and all-round services anytime and anywhere, and ensure the smooth progress of all work. Specific measures are as follows:
(a), set up a special management team, full-time responsible for this project.
(2) Strictly implement the national norms and local regulations.
(III) Service Technical Requirements of Xinghua Park Sewage Treatment Plant (Annex 1)
Name of bidder (with official seal): legal representative or its authorized representative of Daqing Yuanda Environmental Protection Equipment Co., Ltd.: signing date: April 27th, 20xx.
Attachment 1
Summary of operation service content of Xinghua park sewage treatment plant;
The winning supplier is responsible for the overall operation and management of the sewage treatment plant in Xinghua Park, ensuring that the sewage generated in the park and the sewage from enterprises outside the park agreed by the park management committee are treated in time and effectively, and discharged to the water vapor plant of petrochemical company according to the regulations after reaching the standard. The winning supplier must ensure uninterrupted, continuous, stable and safe operation of the sewage treatment plant, mainly including but not limited to the following contents.
(1) The winning supplier shall bear all costs and risks required for the full operation of the sewage treatment plant to ensure the safe and smooth operation of the facilities of the sewage treatment plant.
(2) The successful supplier shall provide qualified and experienced management, technology, operation and maintenance personnel for the sewage treatment plant according to relevant requirements.
(3) The ownership of all assets of the sewage treatment plant, such as land, above-ground buildings and structures, and operating facilities, belongs to Xinghua Park Management Committee. If the winning supplier causes damage or loss of sewage treatment equipment and facilities, it must be repaired, replaced or compensated within the time specified by Xinghua Park Management Committee, and the relevant expenses incurred shall be borne by the winning supplier. If the state-owned assets of the sewage treatment plant are lost or damaged due to the reason of the winning supplier, the winning supplier shall bear all the responsibilities and compensate all the losses caused thereby.
(4) The successful supplier shall ensure the safe operation of sewage treatment facilities and assume corresponding responsibilities, and must formulate and implement relevant safety protection measures in accordance with relevant requirements, and provide facilities and equipment needed to protect personal or property safety. During the contract period, the operation must be carried out in strict accordance with the operating rules and safety operating rules of the facilities and equipment of the sewage treatment plant. If safety accidents and casualties occur during the contract period, the winning supplier shall bear all the responsibilities.
(5) During the contract period, the winning supplier must ensure that the production sewage reaches the standard discharge according to the requirements of the environmental protection department. If the sewage treatment of the sewage treatment plant is unqualified, the relevant responsibilities and losses shall be borne by the winning supplier. If the sewage treatment is not up to standard or causes serious pollution accidents, it will be punished by the relevant departments or cause losses to the third party, and the winning supplier will bear all the responsibilities.
(6) The winning supplier must abide by the rules and regulations of the park, make detailed records and properly keep the operation logs, monitoring records, maintenance records, handover records, solid waste treatment accounts, sewage discharge records and other files of the sewage treatment plant, and accept the supervision and inspection of the environmental protection department and the management committee of Xinghua Park at any time. During the contract period, the successful supplier must accept the supervision and inspection work of Xinghua Park Management Committee or higher authorities.
(7) The winning supplier is responsible for monitoring the sewage discharge of the park and the enterprises in the park. Submit the test results to Xinghua Park Management Committee and High-tech Zone Environmental Protection Branch.
(8) The excess sludge and scum of the sewage treatment plant shall be disposed of according to the relevant requirements of the environmental protection department, and all problems and expenses arising from storage, transportation and disposal shall be borne by the winning supplier.
After-sales service commitment 2 1, warranty service
Our company promises to provide free repair and maintenance services for all products within 3 years (except for the damage caused by man-made or natural disasters).
2. Localization services
We have a branch in Xingtai to provide long-term localization services.
3. Spare parts service
Core equipment should be equipped with standby machines, and other equipment should be equipped with sufficient spare parts. If the fault cannot be solved in time, spare parts should be replaced in time to ensure the normal operation of the system.
4. Service response time
During the warranty period, our company promises to respond within 0 hours according to the fault handling process, and the resident personnel can remotely solve the fault through monitoring software. If it cannot be solved remotely by monitoring software, according to the distance between the fault site and the municipal public security bureau, the on-site technicians will arrive at the site within 0 to 3 hours.
And complete the maintenance of the user's faulty products within 8 hours. If the problem cannot be solved within 8 hours, replace the spare parts, and resume communication within 12 hours. After the fault is solved, notify the user to file, and return the faulty products to the factory for maintenance to find out the cause of the fault.
The after-sales service team held a meeting to study the cause of the failure and formulate a response plan to prevent the same or similar failure from happening again.
5. Patrol maintenance service
In addition to responding to the problems in the system in time, the customer service engineer will also visit the site regularly (4 times a year), and its inspection contents include:
Understand the system operation;
Diagnose operating system problems;
Solve customer system problems;
System health check;
Preventive software installation;
Give users technical support and consultation related to the system; Fill in the inspection report regularly and submit it to the Municipal Public Security Bureau and the company headquarters.
6, fault resolution process
7. Handling of special circumstances
In the event of major emergencies (such as natural disasters, large-scale system failures caused by human factors, etc.). ) or special period (such as comprehensive upgrade of system software, superior inspection, implementation of major tasks, etc. ), when it is really necessary for personnel to be on duty, our company will send technicians to provide on-site service for 7*24 hours until the system resumes normal operation or the special period ends.
If the core equipment breaks down, affecting the normal operation of the whole network or part of the network, our company will replace the standby machine in time to resume business and ensure the loss is minimized.
After-sales service commitment Article 3 The complete sets of equipment provided by our company adopt formal supply channels, and the factory provides after-sales service guarantee (spare parts supply and technical support guarantee). The company's after-sales service department has professionally trained technicians to provide 2-hour on-site response service (emergency response if necessary). Under the double guarantee of manpower and material resources. Our company will provide the following free services (except man-made losses):
(a) to provide free on-site maintenance services during the warranty period according to the manufacturer's warranty regulations;
(2) Provide spare machines for equipment that fails during the warranty period free of charge; (3) Providing pre-sale and after-sale technical consultation and user training free of charge; (4) Free delivery;
(5) Provide regular tracking and maintenance free of charge;
The specific services are as follows:
A, the whole machine, main parts, consumables and wearing parts warranty:
According to the national "Three Guarantees Service Policy" and the manufacturer's regulations, provide the whole machine warranty, major parts warranty, consumables and wearing parts warranty. See the product warranty card for details.
Second, the mode of transportation.
After the product is purchased, our company will first contact the specific person in charge of the user to confirm the delivery time and requirements;
Secondly, within the specified time, our company will provide transportation and send professional engineers to deliver the products to users; 3. The products provided are guaranteed to be in the original packaging, and the packaging appearance is undamaged and unopened; Four, after the goods arrive at the user unit, confirm the model, quantity and contract, before installation and debugging;
Fifth, the product packaging and all product accessories are owned by the user and handled by themselves;
6. When the products are delivered to the user for unpacking acceptance, our company will be responsible for any defects, spare parts, random tools, accessories and damage to the products themselves.
Three. Installation and commissioning services
After signing the contract with the user unit, our company will appoint technicians to install at the time and place specified by the user unit. And patiently communicate with users about possible problems in the installation process, so as to carry out independent installation process in the future. The machine can run normally after installation, and our technicians will optimize the performance and debug the stability of the machine to determine whether the quality of the machine can meet the requirements and demands of users. When debugging, our technicians must patiently explain and guide users to ensure that users can basically understand the operating knowledge of normal operation of the machine and the basic debugging of stable operation of the machine.
Four, the whole machine free replacement period
The manufacturer of the products subject to this tender will provide "three guarantees" service to the user units in accordance with the contents and scope of the Provisions on Responsibility for Repair, Replacement and Return of Microcomputer Commodities promulgated by the relevant state departments. The specific rules are as follows: 1 Free return within seven days.
That is, within 7 days (inclusive) from the factory date of the product (subject to the official purchase invoice date, hereinafter referred to as the "purchase date"), if the purchased product has performance failures listed in the "Three Guarantees Regulations for Microcomputer", you can choose to return it, exchange it or repair it. If the user chooses to return the whole machine, our company will refund the purchase price at one time (subject to the official purchase invoice price, the same below).
2, eight to fifteen days free replacement or repair.
That is, from the 8th day to15th day (inclusive) from the date of purchase, if the purchased products have performance failures listed in the Three Guarantees Regulations for Microcomputer, you can choose to exchange or repair them. If you choose to replace the whole machine, our company will replace the goods with the same model and specifications or the new goods with the same brand performance not lower than the original goods for free.
3. The whole machine can't be used normally after being repaired for more than two times in one year, and it will be replaced free of charge.
That is, within one year (inclusive) from the date of purchase, if the purchased product fails to work normally after two repairs, you can choose to replace the whole machine or repair the faulty parts. If the whole machine is replaced, the service organization recognized by the manufacturer will replace the goods with the same model and specifications or the new goods with the same brand whose performance is not lower than that of the original goods for users free of charge according to the maintenance records provided by the recognized maintenance organization designated by the manufacturer.
Verb (abbreviation of verb) The response time of product failure service during the warranty period is 1). 24-hour service hotline:
In addition to the service hotline provided by the manufacturer and the technical service website on the World Wide Web, the technical service department of our company also has a 24-hour service telephone. Number: 95 105985. You can also call the business manager's mobile phone directly without rest on holidays.
2)。 30-minute telephone reply:
After calling for fault maintenance, our engineer will contact the user by phone within 30 minutes to understand the fault phenomenon, determine the maintenance items and propose solutions. If it is a software failure, solve the problem by phone. If it is found that it is a hardware problem after analysis, it will make an appointment with the user and send an engineer to repair it at home within the specified time.
3)。 7-day *24-hour working system
Our company's technical service telephone hours: Monday to Sunday, 24 hours, holidays as usual.
The technical consultation service hours are normal business hours: Monday to Sunday, 8: 00- 18: 00.
On-site service time of intransitive verbs
After receiving the repair request from the user unit, the engineer of the technical service department of our company will get in touch with the user within 30 minutes to determine the fault phenomenon, and send an engineer to the door during the on-site service. On-site service hours of technical service department: Monday to Sunday, 8: 00- 18: 00, as usual on holidays.
Seven, fault repair time limit
If the products provided by our company fail during the warranty period, our company will ensure that professionals will be sent to the site within 1 hour to solve non-equipment failures or general failures in time. For equipment failure, on the one hand, we will try to avoid single point failure when designing the system; On the other hand, we will use the spare parts library of the company's technical service department to ensure that the fault can be eliminated within 24 hours. If it cannot be eliminated, in order not to affect users' work, we will provide similar available equipment for users to use for free until the equipment is repaired. General faults should be repaired within 24 hours.
Eight. others
Detailed product warranty period and detailed rules shall be subject to the warranty card provided by the manufacturer.
(Signature of Bidder)
After-sales service commitment Article 4 Our company's quality policy is strict management, continuous innovation, continuous improvement and customer satisfaction. Our company's quality commitment is quick response and immediate action.
Product commitment:
1, if the products are sold within one week, if they are not satisfied, there is no reason to return them for exchange, but the freight shall be borne by the returning party.
2. Within three months after the product is sold, if the customer has any questions, and it is identified by our after-sales engineer as a quality problem, it can be returned and exchanged, and the freight will be borne by us.
3. Security products are sold within one year, and road monitoring products are sold within three years. We are responsible for free maintenance of any man-made damage and failure.
Service commitment:
1, we will answer the customer's after-sales consultation within 2 hours during working hours.
2. After we confirm the customer complaints, we will register the customer complaints, and our technicians will analyze the reasons and give a reply within one week.
3. If you need on-site technical support, our after-sales staff will arrive at the customer's site within one week.
4. After the after-sales service is completed, submit the after-sales service report to the customer, which will be signed by the customer for confirmation. Our after-sales personnel can only leave the site after solving the customer's needs.
XXXXXXXX Limited
After-sales service commitment Article 5 Our company will make a solemn commitment to you openly and responsibly in the spirit of high quality, high efficiency and development and with the concept of high-quality products and caring service:
First, the entry time.
1, enter the site within the time stipulated in the contract, prepare for the construction in advance, prepare the general progress plan and phased progress plan, and submit them to the owner for review.
2. Select professionals with similar engineering construction experience to form a project management team.
3. Select excellent construction teams, sign labor contracts with them according to law, pay workers' wages on time, and make commitments.
4, in strict accordance with the plan to complete the milestone, to ensure the overall progress goal, to ensure the time limit for a project.
5. Report next week's progress plan every Friday, next month's progress plan, labor plan and material mobilization plan on 25th of each month, and report to the owner for finalization after being audited by the supervisor. The plan includes detailed plans such as schedule, materials, labor, equipment and funds.
6, earnestly do a good job in the construction diary, record the number of each type of work, the number of mechanical machine-teams used, the number of materials transported to the site and the weather every day, and put them in the site office for the owner's reference.
7. Pay full attention to the owner's instructions, and the site management personnel shall record the owner's instructions in writing at any time and carry them out.
Second, the process handover
1, communicate with the structural constructor as soon as possible after entering the site, coordinate with each other, and conscientiously and comprehensively do a good job in the handover of the previous structural engineering.
2. After each working procedure is completed, it shall be reported to the supervision department for acceptance after the self-inspection is qualified, and the next working procedure can be carried out only after it is qualified. Fill in the handover acceptance record and file it.
3. Strictly implement the "three inspection system" to ensure the project quality.
Third, the finished product protection
1. After the construction of each working procedure is completed, pay attention to the protection of completed projects and have perfect finished product protection measures during the construction of the next working procedure.
2. Arrange special personnel for inspection, so as to prevent the finished products from being damaged and the protective measures from being missing during construction, so as to improve in time.
3, daily shift for all construction personnel finished product protection education, establish a reward and punishment system. After work every day, the finished product protector will make a comprehensive inspection. Personnel are not allowed to stay at the construction site.
Fourth, on-site service
1, actively assist the owner and relevant units to do the daily construction and management of the construction site.
2. Coordinate the relationship between subcontracting and process crossing to ensure the smooth and orderly construction.
3. Try to meet the reasonable requirements of the owner and relevant units. Serve with heart, be honest and trustworthy.
Fifth, quality assurance services.
We guarantee the whole project for 2 years and maintain it for life. The company has set up a professional after-sales service team and resolutely implemented the service policy of "24-hour uninterrupted service, 365 days without holidays". Solve the problems in the after-sales service of this project in time. In case of failure in wastewater treatment, respond within half an hour after receiving the owner's failure information, and go to the site to solve the problem and deliver it to use within 1 hour.
After the warranty period, our company will continue to keep in touch with users, keep abreast of the after-sales information of our construction projects, so as to take corrective and preventive measures in time, and assign special personnel to conduct regular inspections, so that users can use them at ease.
The maintenance agreement can be renewed after the warranty period expires, and only the product cost is charged. Respond within half an hour after receiving the repair call and give the corresponding solution. 1 hour, professionals with professional tools rushed to the scene to solve the fault.
XX group co., ltd. after-sales service commitment letter 6
1. The products invested by our company in this bid are guaranteed in strict accordance with the national standards and the manufacturer's warranty period.
2. If the goods purchased in this project have quality problems, the "Three Guarantees" promises are as follows: ① Free return within seven days; ② Free exchange from August to 15;
3. During the product quality guarantee period, we are responsible for the product quality and bear all the economic losses caused by it; After the product exceeds the shelf life, the product fails and needs maintenance, and our company is responsible for free maintenance.
4. In strict accordance with the bidding documents, relevant regulations and contracts, earnestly perform our duties and obligations.
5. Ensure that the goods brought are all brand-new original goods from the manufacturer's formal channels, which fully meet the quality, specification and performance requirements stipulated in the contract;
6. If users complain about the quality of our products, we will put forward the source opinions within half a working day. If necessary, the company's relevant service personnel will arrive at the scene in time for treatment.
7. Our company is responsible for providing users with technical support related to products.
Commitment: XXX
Time: XXXX, xx, xx, xx, xx.
After-sales service commitment letter 7 to: _ _ _ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ (hereinafter referred to as us) If we are lucky enough to win the bid in _ _ _ _ _ _ _ _
1. The bidding products all fall within the scope of "Three Guarantees" stipulated by the state, and the product quality guarantee period shall not be less than the "Three Guarantees" stipulation; If the commitment of quality assurance period is superior to the national "Three Guarantees" provisions, it shall be implemented according to the actual commitment of the supplier;
2. There is a professional after-sales service organization for the bidding products, which will be clearly stated in the bidding documents and attached with the manufacturer's after-sales service commitment;
3, after the completion of the project, we will be responsible for a one-year project quality warranty, with high-quality service, to achieve our loyal commitment; Truly achieve first-class construction, first-class quality service purposes;
4. We guarantee to provide on-site "centralized" training services to the tenderee within 2 working days after the project is completed and certified by relevant departments, so as to ensure that users fully understand the product performance and usage specifications before operation; Eliminate hidden dangers of accidents and improve work efficiency;
5. Telephone consultation: provide technical assistance calls during the warranty period, answer the problems encountered by the tenderer in use, and put forward suggestions to solve the problems for the tenderer in time;
6. On-site response:
6. 1 If the problem cannot be solved by telephone consultation after receiving the notice of repair, we promise to arrive at the site within 24 hours to ensure the normal work of the product;
6.2 If it cannot be solved within 24 hours, spare products will be provided within 24 hours for the tenderee to use normally. If the fault is not solved within 24 hours, the tenderee has the right to handle the fault by itself, and the expenses incurred will be deducted from the quality warranty fund;
6.3 In case of emergency repair accident, we will ensure that we arrive at the scene of the accident immediately after receiving the notice;
6.4 Quality problems involving safety shall be reported immediately and preventive measures shall be taken in time in accordance with the Regulations on Quality Management of Construction Projects.
7. Service commitment outside the warranty period: After the warranty period, we will also provide free telephone consultation service and promise to provide on-site maintenance service for the products;
8. If the tenderee needs product upgrading, updating, replacement and maintenance, we promise to provide after-sales service at preferential prices.
The above is our after-sales service commitment to this project. If we fail to meet Party A's requirements and our commitment standards in after-sales service, causing great losses to the tenderee, we are willing to accept the punishment of laws and regulations. Take the responsibility caused by this and compensate all the economic losses caused by this.
Commitment unit: _ _ _ company
Authorized representative: _ _ _ _ _ _ _
Date: 20 _ _ _ _ _ _ _
Article 8 of after-sales service commitment 1. We guarantee to supply the equipment at the price determined according to the winning bid.
2. Quality assurance: All the equipment we provide is brand-new equipment (including spare parts), and all the spare parts of the equipment are original accessories when the products leave the factory. The quality of the equipment meets the national quality inspection standards, and all the equipment we provide has relevant national or industry certification certificates.
3. Packaging: The equipment provided by us will be well packaged in strict accordance with the standards, and we promise to deliver it to the designated place intact. The corrosion, damage and loss of the goods caused by poor packaging shall be borne by us.
Four. Acceptance: We promise that the supplied equipment can start normally, and the spare parts, manuals and related materials are complete. If there are any problems in the acceptance process, we will strictly follow the national "three guarantees" policy.
Verb (abbreviation of verb) Service commitment of this project:
1. We promise to deliver the equipment directly to the user's designated place for free, and realize the "door-to-door" service. 2. The bidding products will fully implement the following "Three Guarantees" rules stipulated in the Provisions on Responsibility for Repair, Replacement and Return of Electronic Products (hereinafter referred to as "National Three Guarantees Regulations") promulgated by the relevant state departments:
1). If there is any fault within seven days, it will be returned free of charge.
Within 7 days (inclusive) from the date of purchase of the product (subject to the date of official purchase invoice, hereinafter referred to as "the date of purchase"), if there is a performance failure listed in the National Three Guarantees Regulations, you can choose to return, exchange or repair the product. If you choose to return the whole machine, we will refund the payment in one lump sum.
2) In case of failure within eight to fifteen days, free maintenance or replacement is required.
From the 8th day to15th day (inclusive) from the date of purchase, if the main machine of the product you purchased has performance failure listed in the National Three Guarantees Regulations, you can choose to exchange or repair it. If you choose to replace the whole machine, we will replace the product with the same model and specification or the product with performance not lower than the original product for you free of charge.
3) If the same fault cannot be used normally after being repaired twice within one year, the whole machine can be replaced free of charge.
Within one year (inclusive) from the date of purchase, if the main machine of the product you purchased fails to work normally after two repairs, you can choose to replace the whole machine or repair the faulty parts. If you choose to replace the whole machine, with the maintenance records provided by the authorized service organization, we are responsible for replacing the products with the same model and specifications or products with performance not lower than the original products for you free of charge.
3. We are responsible for providing free technical guidance and training for the operation and maintenance personnel of purchasing units, and promise to train three to five "four knowledge and four skills" personnel for each unit. See "Training Plan" for details.
4. We provide Tsinghua Tongfang Computer with five-year free warranty and five-year free door-to-door service for the equipment it supplies (from the date when the representatives of both parties sign the system acceptance report); Dell notebooks and D-LINK switches provide three-year free warranty and three-year free on-site service; TCL network cable provides fifteen-year free warranty and five-year free door-to-door service.
The quality warranty period is calculated from the date when the user passes the acceptance, and the time delayed due to repair and the time when no spare parts need to be repaired are deducted. The last day of the quality warranty period is a legal holiday, and the day after the holiday is the last day of the quality warranty period.
5. "One-stop" service: When users need service, they can directly dial: 0523-8493 188 1 (Jingjiang Wan Wei), without making other calls. Follow-up work, such as fault confirmation, scheduled door-to-door time, door-to-door service, satisfaction return visit, etc. All of them are completed by our service system, which reduces the phenomenon of "multiple projects" for users.
6, 0 hours telephone response, 30 minutes to the scene for maintenance.
During the service period, a hardware failure within the scope of service responsibility occurred. After you call the service hotline, the authorized service organization will respond within 0 hours after receiving your maintenance request and arrive at the site for maintenance within 30 minutes.
7. Repair the fault within 24 hours.
During the service period of the product, the product has a hardware failure within the scope of service responsibility, and the authorized service organization will repair the failure within 24 hours (inclusive) from the time you apply for maintenance. After more than 24 hours, the authorized service organization will provide a backup machine.
8, 7 days *8 hours working system
The normal business hours of authorized service agencies are: Monday to Sunday, 8 hours a day (subject to local working hours), and holidays are as usual.
9. Hotline consultation service
If you have any technical questions about the products in use, please call the service 400 or 800 hotline marked with the random data of the products, and professional engineers will provide you with professional answers, or log on to the relevant product websites to obtain relevant services.
10, spare parts replacement service
The after-sales maintenance station of this project is equipped with 2-3% spare parts inventory of this project, which can provide users with effective spare parts replacement service. Once the user's equipment fails, the after-sales maintenance station will use the spare parts inventory to help the user complete the spare parts replacement. If inferior replacement parts are used, the losses caused to users will be borne by us.
1 1, special tips
In order to ensure the security of your data, please back up your important data in time. We are not responsible for providing data backup and recovery services, nor do we assume corresponding legal responsibilities.
12, user return visit plan
In order to prevent the service commitment from becoming a mere formality, we take a combination of telephone call back and door-to-door call back, greet the operators or maintenance personnel on a regular basis, and coordinate to solve the problems of user feedback, so as to ensure that the telephone call back once a month and the door-to-door call back once a quarter, with no less than 65,438+000 units inspected each time. And record the results of each return visit on the return visit card, and both parties shall keep one copy for filing.
13, out-of-warranty service commitment
After the warranty period, the authorized maintenance station is still responsible for the after-sales service of the bidding equipment, with 7-day *8-hour working system, 0-hour response and on-site maintenance within 30 minutes, which requires material fees and on-site service fees. And promised that the material fee will be charged according to the actual cost of the market at that time.
15, complaint telephone number
Tsinghua Tongfang Complaint Tel: xxx, Contact: xxx.
16, we promise to provide users with lifelong technical support services.
After-sales service commitment Kujou Hajime, pre-sales service
1. Send a Commissioner to introduce the implementation standards of crane industry at home and abroad to users, introduce the product characteristics and general situation of our factory, and choose high quality for users.
Cheap products and provide decision-making materials.
2, technical solutions, send professional and technical personnel, business personnel for technical exchanges, business disclosure. You can organize your company's personnel to visit the factory for guidance. Provide product performance, characteristics, scheme design drawings and various parameters in time before and after the whole bidding process, and actively cooperate with your company.
Choose a satisfactory product manufacturer. Even if our products are not selected due to other factors, our factory is willing to provide your company with technical consultation for this project, so that your company can purchase products with advanced technology, reasonable price and reliable performance.
Second, selling services.
1. In terms of technical design, our factory optimizes the design and strives for perfection. We work closely with the design institute and your company to ensure the smooth development of the design work, and actively listen to the requirements of on-site operators to improve the design. If the design institute needs to be changed and users have special needs, our factory will try its best to meet their requirements and try its best to coordinate the cooperative relationship with all parties.
2. Choose the best parts manufacturer in China, which not only meets the performance requirements, but also facilitates future maintenance and parts supply.
3. In the manufacturing process, we fully cooperate to arrange the work of drawing review, product supervision, inspection and acceptance, so that the products can be completed before shipment.
All the work can be carried out in an orderly way.
Third, after-sales service.
1. When the product is delivered to the user, our factory will send a special person to open the box for inspection with the relevant personnel of your company.
2. In the process of equipment installation and debugging, our factory sent senior engineers with rich field experience to the site to guide the installation and debugging free of charge to ensure the normal and smooth operation of the products.
3. Train crane drivers and crane maintenance personnel free of charge, and establish contact with maintenance personnel to provide long-term technical support in maintenance and use. During the use of the crane in your company, it provides 24-hour maintenance to ensure the use requirements of users.
4. Supply spare parts in time to ensure customer satisfaction.
(1) timely reflect the needs of users;
(2) Provide products with high quality and low price, and ensure timely delivery;
(3) Strictly control product quality;
(4) Proper packaging to prevent omission and damage.