The promulgation of this standard and procedure stems from the company's new understanding of service work. In the long-term business practice, we deeply feel that with the development of market economy, the supply of general social goods in circulation has generally exceeded the demand, so under the condition of the buyer's market formed subsequently, service has become an important means of enterprise competition. Moreover, in today's increasingly advanced social civilization, the company also feels the need to enhance employees' service awareness, integrate employees into social services, and make "I serve everyone" service contributions to other members of society while accepting services from others. It is of positive significance for enterprises and society to formulate service norms and processes. Based on this understanding, the company invested more energy and manpower, and spent six months compiling three drafts. The compiled Code of Professional Conduct for Salespeople is divided into nine chapters and forty-one articles, which puts forward specific normative requirements for the professional behavior of salespeople from the aspects of service concept, ethics, gfd, language, attitude, behavior and discipline. The General Operating Rules for Salespeople's Service, which is compiled simultaneously, divides the service activities of salespeople directly receiving customers into six program sequences, and each program link has five program contents, namely, coordination action, operation essentials, language examples, basic requirements and precautions. The establishment of service standards and processes provides employees with a code of conduct that integrates enterprise spirit and business practice and has a high professional ethics and professional technical level, ending the history of the company's employees' store service practice without rules and regulations.
Since the implementation of the company's service standards and processes for more than six years, the service awareness of employees has been generally improved and enhanced. The employees generally realize that there will be no quality service without good professional ethics, and the social relations principle of "all for me, all for me" should be the source of professional ethics in the company's service work. At present, implementing this principle, strengthening moral cultivation and pursuing good conduct are becoming the conscious actions of company employees in store service operation. In order to implement the service work, the company has set up a number of free services in all stores, such as drug consultation, 24-hour business, * * * mail order, cutting expensive Chinese medicines, dressing minor injuries and pains, and making an appointment to register out of stock. In recent years, only one pharmacy in Zhenyuantang has received more than 80,000 person-times of late-night emergency services every year, so that many patients with minor illnesses such as headache, diarrhea, cold and fever can get the medicines they need in time.