Method 1: Call Netflix.
1. Call Netflix as an existing customer. If you already have a Netflix account and want to contact a customer service representative for any questions or matters related to your account, you can call the following number: 1-800-585-7265.
Netflix provides telephone service 24 hours a day.
To get faster service, please log in to your Netflix account, click the "Contact us" link at the bottom of the page, and then click the "Contact us by phone" link. When prompted, you will get a service code and an estimated waiting time.
2. Call Netflix as a potential customer. If you are considering joining Netflix, but you have some questions or questions to ask first, you can call a new service number to get information. The new service number is 1-866-579-7 172.
Method 2: Send a letter
1, send a letter to Netflix headquarters. If you are a fan of snail mail and want to write a handwritten letter asking, praising or complaining about Netflix, you can write directly to their headquarters in Los Gatos, California. The address is Netflix, 100 Winchester Circle, Los Gatos, California 95032.
Tip: If you want to write to a specific department or manager, try to find their names and work contents from their employee files on LinkedIn!
Method 3: Use social media.
1. Use Twitter. If you are a member of Twitter, you may find that posting Netflix directly on Twitteratiati the best way for you to find out. To find customer service, use Twitter handle @Netflixhelps. Netflix employees will be able to reply to your Twitter from 6:00 am to 9:00 pm Pacific Standard Time every day.
For general Netflix messages and chat rooms, you can use Twitter handles @ Netflix-USA, @NetflixLAT- Latin America, @NetflixUK- UK and Ireland, @NetflixBrasil- Brazil and @ Netflix _ Canada.
2. Use Facebook. If you like, you can "like" it on Facebook's official Netflix website. You will not be able to send information directly to the company through this page, but you can post updated opinions in the company.
Netflix is actually quite good at answering related questions, such as "When does Dexter's new season start?" And provide information about the upcoming release, so it is best to contact them in this way to learn more informal inquiries.
Method 4: Try to have an instant chat with Netflix.
1. Talk to a customer service representative. It can chat online with real Netflix customer service representatives through instant messaging. This is an ideal choice for troubleshooting when you encounter account problems. To enter this option, please log in to your Netflix account, scroll down to the bottom of the page, and then click the "Contact Us" link. Then you will see the option of "start online chat" and an estimated waiting time in the lower left corner of the page.
When you click the "Start Online Chat" link, the chat box will appear in the lower right corner. It will tell you the name of the customer service representative who helped you.
Enter your question or question in the dialog box, and then click Enter. You should receive a useful reply immediately!
Method 5: Check the help center page of Netflix.
1, enter the help center. It may be a good idea to check their help center page before trying to contact Netflix. Here, you can find written solutions to many common problems encountered by others. Click the "Support" link at the bottom of the home page to enter this page. Use the Netflix knowledge base-basically a search bar-to search for keywords or phrases that you may encounter problems, namely "lost password" or "audio and video mismatch".
Using "Common Operations", you can find many common problems and solutions experienced by others. For example, the email address, password and account information are all here.
Use Trend Help Topics to view hot topics and their solutions. For example, parental control functions, managing Netflix accounts on multiple devices and connection problems are all solved here.
Tip If you have difficulty logging in to your account, try the "Forgotten Password" function, or try sending an email to customer support.
It may take some time for you to make a phone call, which is why you should spend some time looking at Netflix's existing fault diagnosis skills. They may have a solution to your problem.
If all else fails, please try to send a letter to the company. This is not the most timely choice, but if you have a serious problem and don't know what else to do, this is the way.