1. Delayed repayment:
What the collectors are most worried about are those who delay repayment. They often delay the repayment date or fail to fulfill their repayment commitments. Such people will bring great pressure and trouble to the collection work, because their actions make it impossible to recover the debts in time.
2. People with bad attitudes:
Collectors are also afraid of dealing with people with bad attitudes. Such people may show an insulting, threatening, provocative or uncooperative attitude, which will bring troubles and frustration to collectors. Dealing with such people needs to deal with emotional and tense scenes, and the collection personnel need to have good communication and conflict resolution skills.
3. Dishonest people:
The debt collector is most afraid of dealing with dishonest debtors. These people may provide false information, deliberately conceal their financial situation or forge documents in an attempt to evade repayment obligations. The dishonest behavior not only wastes the time and energy of the collectors, but also increases the difficulty of debt collection.
Collectors need to meet these challenges:
Collection personnel need to have good communication and negotiation skills, negotiate repayment plans, and deal with various emotional scenarios. They also need to ensure the accuracy of the information provided by the debtor through investigation and information verification. In addition, the collection personnel can also seek legal support and take appropriate legal measures to recover debts according to law. Continuous professional training and development is also helpful to collect information about the difficulties faced by personnel.
Expand knowledge:
Collection is a job closely related to finance and debt. The goal of the collection industry is to negotiate the repayment plan through cooperation with the debtor, so as to recover the arrears or solve the unpaid problem. Compliance and ethical standards are also important considerations in the collection work. Collection personnel need to abide by relevant laws and regulations and ensure that their rights and privacy are respected when interacting with debtors.
Summary:
The three kinds of people that collectors are most afraid of are those who delay repayment, those with bad attitudes and those who are dishonest. The behavior of these people has brought pressure and trouble to the collection work, which requires the collection personnel to have good communication, negotiation and conflict resolution skills to deal with. The collection industry needs to abide by legal and ethical standards and constantly improve its professional ability to meet various challenges.