What are the methods of enterprise quality management? 1 1. Quality management mode of Japanese enterprises;
Japanese enterprises, on the other hand, have formed their own quality management model according to their own reality and Japanese culture. Let's take a look at the quality management ideas of Japanese enterprises. First of all, Japanese companies have established the quality management concept of "no defective products". Generally speaking, countries think that it is of little significance to reduce the rejection rate below 1%. However, in the quality chart of Japanese enterprises, the non-performing rate is not expressed by a few percent, but by a few million, and the long-term goal is zero. Japanese enterprises also publicize the concept that "every waste product is a treasure", and conduct detailed research on waste products to find out the problems existing in quality management.
Second, excellent quality management mode:
The so-called excellent performance means that the organization constantly creates value for customers and other interested parties through comprehensive performance management methods, improves the overall performance and ability of the organization, and promotes the sustainable development and success of the organization. The model of performance excellence not only absorbs the idea of total quality management, but also considers the process-based model of ISO900 1, which overcomes the defects of ISO900 1 and makes it more perfect and scientific.
Third, the quality management mode of consumer satisfaction:
Service process is the process of interaction between service personnel and consumers. Service quality is not only related to service results, but also related to service process. The consumer satisfaction model emphasizes consumers' subjective views on service quality, and holds that whether consumers will repeatedly choose and buy a service, whether they will cooperate with service personnel in the service process, and whether they will introduce this service to others are all determined by consumers' subjective evaluation of the service process. The "comparison between expectation and reality" model put forward by American marketing scientists RICHARDL and OLIVER is the most widely used one.
Four, the United States total quality management model:
It was put forward in the United States and developed in Japan, and/kloc-0 was introduced to China from Japan in 978. What has it brought to China? What it brings is the change of quality concept and quality management method. For example, to meet users' requirements, "head qc" (this is a popular saying in China, which is leadership), full participation, whole process management, speaking with data, starting with education, ending with education, PDCA cycle and seven tools, old and new, and so on. These brand-new ideas and methods can be integrated, rooted and developed in the enterprise soil of China.
What are the enterprise quality management methods 2 1 and enterprise standardization?
Enterprise standardization is a very important work, which involves all aspects of enterprise production and operation activities. Enterprise standardization is an organized activity that focuses on improving economic efficiency and takes the whole process and elements of enterprise production, technology and business activities as the main content, and formulates and implements standards. Enterprise standards are mainly divided into two categories, one is technical standards, the other is management standards. Technical standards are based on products, and each product has its own technical standards. Without technical standards, it is impossible to organize production. Management standards include specific standards for business management activities and all aspects of business management stipulated by enterprises to ensure and improve product quality and achieve overall quality objectives.
2. Measurement test
Measurement and test (including test, test, analysis, etc.). ) is an important means and method to ensure accurate and unified measurement, implementation of technical standards, parts exchange and product quality, and is a basic work of quality management. If there is no measurement and testing work or the correctness of measurement and testing work cannot be guaranteed, it is impossible to correctly implement technical standards and ensure product quality, and it is impossible to carry out quality management work. Because this work has a direct impact on product quality and quality management, it is very important to do a good job in measurement and testing, and strict management of all measuring instruments and testing equipment must be strengthened.
3. Quality information
Quality information work is an important basic work of quality management, which provides decision-making basis for enterprise management and provides basis for the whole process control, supervision and assessment of quality management.
Quality information refers to the basic data, original records and other materials that reflect the product quality of an enterprise and all aspects of its production, formation and realization. It is an important basis for quality decision-making, quality supervision and control, and making quality plans and measures. There are many contents of quality information, both inside and outside the enterprise. Such as various instructions, documents and decrees related to quality problems, various rules and regulations, working standards, technical standards and various process documents of enterprises; Control information of the production site; Quality manuals, procedure documents and records, international and domestic technical standards of products, etc.
4, quality responsibility system
Quality responsibility system refers to a management system that clearly defines the specific tasks, responsibilities and authority of each employee in quality management, so as to ensure that everyone in quality work has full-time, everything is managed, everything is standardized, work is inspected, assessment is rewarded and punished. A perfect quality responsibility system means that once a product quality problem is found, the quality responsibility can be traced back, and experience and lessons can be summarized to better ensure and improve the product quality.
5, quality education work
Quality education refers to the targeted training of quality awareness, quality management knowledge and professional skills for all employees in order to ensure the realization of enterprise goals. To carry out quality management activities, we must start with improving the quality of employees, adhere to the quality education policy that starts with education and ends with education, constantly improve the quality awareness of all employees in enterprises, master and apply the theories, methods and technologies of quality management, consciously improve the management and operational technical level of enterprises, continuously improve the quality of work, and strive to produce high-quality products.