2. You can call the foreign service hotline of the Ministry of Industry and Information Technology 1238 1 or choose the official website of People's Republic of China (PRC) and the Ministry of Industry and Information Technology to complain about the problems existing in the mobile service. If a friend is not satisfied with China Mobile's solution, or Mobile fails to reply on time within 15 days, you can call 1238 1 to complain about related issues; Or log on to the website of official website, Ministry of Industry and Information Technology of China, click to enter Public Participation-Telecom Complaints, and then follow the steps indicated on the page to make a complaint.
3. Call the consumer complaint reporting hotline directly 123 15 or go to the "National Platform 123 15" official website page to make relevant complaints. Consumers have a consumption relationship with China Mobile Company. If their interests are infringed by the mobile company, they can try to complain about the mobile problem through the Internet platform of 123 15.
4. Complain about mobile directly on the portal of the State Bureau for Letters and Calls. Consumers can complain through the online petition-online complaint request-complaint request of the State Bureau for Letters and Calls. It is suggested to choose "Technology and Information Industry"-"Telecom" as the complaint type, and then they can fill in their own problems and complain about China Mobile according to the actual situation.