In today's social life, we may all use the letter of commitment, which has certain format requirements in writing. So how is the general commitment letter written? The following is the commitment letter of air conditioning after-sales service that I helped you sort out, hoping to help you.
Commitment letter for after-sales service of air conditioner 1 I. Purpose of after-sales service
The service tenet is "professionalism, standardization, teamwork and high efficiency". We will provide you with satisfactory promised specifications and professional services with the highest efficiency in the shortest time.
Second, after-sales service commitment
After the after-sales service information center of our company receives the repair report with complete user information, the information center will carry out specific service tasks such as maintenance and debugging within 10 minutes and reply to the information source; The service personnel will arrive at the scene to solve the problem within 2 hours. And has a perennial spare parts library to provide customers with the best after-sales service. Our company provides lifelong service for the products we sell.
Third, the service personnel configuration
The after-sales service center has 68 managers, including the national after-sales service manager, and a group of service directors and technical support personnel with comprehensive technology and thoughtful service. There are 23 after-sales service centers and 29 maintenance stations in major cities in Shandong Province, and there are 1 10 maintenance and debugging service personnel. The after-sales service center has perfect service facilities and technical force, equipped with sufficient spare parts warehouse, more than 20 sets of professional maintenance tools and a group of professional maintenance personnel. At the same time, professional after-sales engineers are stationed all the year round for training and guidance, and the level of after-sales service is constantly improved.
After-sales service information center, which accepts product maintenance and complaint services for the whole country;
Fourth, the warranty service content
1) This project provides a 36-month warranty period after commissioning and acceptance. Among them, the installation of electrical pipelines, water supply and drainage pipelines and equipment is 3 years; The heating and cooling system consists of three heating periods and cooling periods.
2) For major engineering projects, the after-sales service center will send people to the site for technical guidance at the stage of equipment installation and commissioning according to the requirements of users or installation units, and supervise the construction quality to assist the owner in engineering installation and acceptance;
3) During the warranty period, the company will replace spare parts and restore the products to normal condition in case of any failure caused by product quality problems.
Verb (abbreviation for verb) disclaimer during warranty period
The following conditions of the product are not covered by the warranty, but the company can provide users with preferential charging services:
1) Damage caused by improper use, maintenance, storage or transportation by users;
2) Damage caused by unstable local power grid voltage or power supply voltage of air-conditioning products;
3) Damage caused by users' abnormal use, such as changing circuit wiring and replacing internal spare parts. Due to the harsh installation and use environment;
4) No warranty certificate; The name, model and serial number of the air-conditioning product on the warranty certificate are inconsistent with or altered from the name, model and serial number of the air-conditioning product being maintained;
5) Damage caused by force majeure and natural disasters (storms, earthquakes, etc.). ) or accident;
Sixth, extend after-sales service.
In order to avoid the worries of the owners of our products outside the warranty period and ensure the normal operation of the products, according to the needs of the owners, our after-sales service provides the owners with maintenance services outside the warranty period at preferential prices and signs maintenance contracts outside the warranty period. The services provided are as follows, and the specific terms are subject to the maintenance contract outside the warranty period.
1. Equipment inspection service: air conditioners are inspected free of charge every two months during the use season, and detailed records are made. Three copies are reserved for users, and the other copy is submitted to the after-sales service center for record.
2. Equipment maintenance service: free maintenance will be provided twice a year (when the refrigeration is turned on for the first time and when the heating is turned on for the first time every year).
The specific contents of maintenance services are as follows:
1) Clean the return air filter of the indoor unit;
2) Circuit inspection: detect the power supply voltage; Check the connection point of the line and fasten it, and check whether the working voltage and current of the machine are within the rated range;
3) Inspection of fluorine loop system: check the operation of compressor and detect the high and low pressure of fluorine loop;
4) Air duct system inspection: check the operation of indoor unit and cooling tower fan, and check whether the static pressure at the outlet of air conditioning unit is normal;
5) check whether the condensate pipe drainage is smooth;
6) Check whether the machine has abnormal sound.
3, equipment maintenance services:
During the signed warranty period, the company's maintenance service personnel will arrive at the scene to solve the problem within the time agreed in the contract; Parts procurement and personnel labor costs are agreed by both parties in the contract.
Seven, parts supply
In order to ensure the normal maintenance of the products, even if the products are updated in the future, the spare parts of the models sold by the after-sales service center are still guaranteed to be supplied within three years, and will be supplied to users at preferential prices outside the warranty period.
Eight. Service supervision and complaints
1) In order to ensure that after-sales service personnel at all levels fully implement the service tenet, the manufacturer's after-sales service center makes a telephone return visit to various maintenance projects;
2) If users are not satisfied with the product quality and after-sales service, they can directly complain to the after-sales service center, and the after-sales service center will, in the shortest time; Sincerely solve your reasonable requirements and give you a satisfactory answer;
3) In order to better provide users with satisfactory value-added services, the after-sales service center will establish a perfect user file database, which will be managed by the information department of the after-sales service center. Every owner will enjoy the membership service, and the machine information used by the owner will be recorded in the database in detail, including the model of the machine used by the user, the factory number, the record of each maintenance, the name of the maintenance technician, the maintenance record, and the record of the main parts replaced each time.
Company full name (seal) _ _ _ _ _ _ _ _
Person in charge of business: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Contact information: _ _ _ _ _ _ _ _ _
20____ _ _ _ _ _ _ _ _ _ _ _ _
Commitment letter for after-sales service of air conditioner 2 1. We promise to provide the compressor with a three-year warranty period of 1 year and provide lifelong service. During this period, we will provide free maintenance and normal maintenance for any failure caused by product manufacturing quality.
2. Provide detailed information at random:
(1) instruction manual;
2 warranty certificate;
(3) "certificate".
3. Organize a construction team with rich construction experience to be responsible for the specific construction of this project, to ensure the installation quality and system function, and to ensure the smooth, efficient and reliable operation of the air conditioning system.
4. Provide air conditioning debugging for this project (debugging requires your normal power supply and normal debugging conditions).
5. Provide corresponding free technical training.
① Free on-site training:
A. precautions for use;
B, general fault maintenance.
② Free in-depth training:
First, the refrigeration principle and common sense of air conditioning equipment;
B, electrical control principle of air conditioning equipment;
C. Basic points of installation and maintenance of air conditioning equipment;
D, basic fault detection and elimination of air conditioning units;
E, daily maintenance methods and requirements.
6. Warranty scope:
(1) Warranty period: The company shall be responsible for eliminating the machine failures caused by equipment quality problems, and the expenses shall be borne by the company.
(2) Out of warranty period: In order to ensure that your equipment is always in good working condition, our company will still provide long-term after-sales service after the equipment has passed the warranty period, and ensure the long-term and timely supply of unit parts at preferential prices.
③ Respond within 1 hour after receiving the user's fault notice, provide service within 24 hours, solve general faults within 24 hours, and repair major faults within 36 hours. Special circumstances shall be settled by both parties through consultation.
④ Provide technicians to be responsible for your equipment maintenance and fault analysis at any time.
7. Instruments and tools needed for daily maintenance: R4 10A special pressure gauge for refrigerant quantitative injection/vacuum pump/electronic scale, thermometer, clamp ammeter, small welding tools and other daily tools.
8. At present, our company has three transit warehouses: Shanghai, Zhengzhou and Dongguan. Each area has professional maintenance station outlets, and each professional maintenance station is equipped with a full range of various vulnerable and commonly used accessories.
Commitment letter of after-sales service of air conditioner 3 In order to further expand the market and establish a better market brand image, and to make users feel more at ease, our company makes the following commitments to users who support and use our products:
After the equipment arrives at the site, the company's technicians will accompany the owner to conduct on-site inspection of the unit and answer relevant technical matters to customers. After the equipment installation is completed, our technicians will debug the equipment, record the relevant data of equipment debugging and train the operators.
The company sells the installed central air-conditioning products, and the system warranty period is one year after the project is completed.
During the warranty period, if the equipment fails, the maintenance personnel will go to the site for maintenance on the day when the company receives the call for repair.
Implement lifelong maintenance for the products sold and installed by the company.
The company's technicians check the air conditioning system once a year (free of charge during the warranty period and charge related fees after the warranty period).
The company has a large number of spare parts, which are convenient for users to use when maintaining.
The company will provide customers with maintenance parts at preferential prices.
Here, all employees of our company thank users for their support and trust in our company's sales and installation products. We will dedicate the best products and technology to the vast number of users and repay the society with quality service and first-class technology. At the same time, we warmly welcome users to give us valuable suggestions and guidance on central air conditioning, and we will continue to improve in our work to better serve users.
Commitment letter of air-conditioning after-sales service 4 Shenzhen Gree Air-conditioning Maintenance Center has strict management system, first-class service quality, professional maintenance technicians, advanced testing equipment and good credibility.
Based on the concept of serving the people, air-conditioning maintenance center has been trusted by the majority of air-conditioning customers for many years. Shenzhen Gree Air Conditioning Maintenance Center has reached a long-term cooperative relationship with many units.
At the same time, the center has after-sales service technicians and engineers from many original factories at home and abroad, which improves the maintenance quality and efficiency.
Maintenance personnel have grade certificates issued by the Ministry of Labor and have accumulated many years of work experience.
Not only has rich practical experience in site design, installation and operation, but also has good professional quality and a high sense of responsibility.
Established in 1997, Shenzhen Gree Air Conditioning Maintenance Center is committed to developing in the network and business in Shenzhen.
Do a good job in life logistics for the residents of our city and solve your most practical problems quickly; Strive to contribute to building a harmonious Shenzhen! Due to the lack of comprehensive after-sales service ability of Gree air-conditioning manufacturers, China is the peak period of household appliances popularization, and the maintenance and handling of Gree air-conditioning is extremely inconvenient.
Air conditioning maintenance has developed into a new and fast service mode.
Shenzhen Gree Air Conditioning Maintenance Company can provide services for you.
In line with the principle of taking honesty as the foundation and quality as the survival; Win a good reputation with professional technology and meticulous service.
Shenzhen Gree air-conditioning air-conditioning maintenance center is one of the outstanding enterprises in our city, which mainly focuses on home appliance maintenance. After years of tempering in the air-conditioning maintenance industry, we constantly absorb the advanced experience of modern enterprise management.
Technically, each category of air-conditioning maintenance has excellent technical talents, and has quite accurate and rapid maintenance and emergency maintenance capabilities.
Strive to make a return visit to every household.
The company is also equipped with a number of service vehicles on standby at any time, which can realize all-weather door-to-door service in Shenzhen.
Our company has close contact with many well-known brand manufacturers and parts suppliers at home and abroad, and undertakes the warranty and maintenance tasks of some imported domestic high-quality products.
At present, the number of employees in our company has reached more than 100, mainly engaged in the scheduling of various professional needs.
And after professional training, after passing the examination and approval, I not only have rich experience in maintenance design, but also have good professional quality and sense of responsibility.
The company has set up a special complaint telephone number to ensure the quality of service.
Holiday as usual, professional, convenient and fast, warm service! Welcome to contact us!
Create a well-known brand of Gree air-conditioning and air-conditioning maintenance, and lead the industry standard service market.
Shenzhen Gree air-conditioning after-sales service commitment;
(1) Carry out maintenance in strict accordance with maintenance procedures and operating procedures to ensure maintenance quality.
(2) Strictly control the quality of accessories and put an end to the use of fake and inferior accessories.
(3) The service hotline is manned for 24 hours and responds within 24 hours.
The maintenance workshop and the front desk do not rest on holidays, Saturdays and Sundays to ensure that users can maintain as needed; Establish a maintenance system; Set up a repair team in time and arrive at the scene for repair at any time.
(4) In terms of charges, the maintenance charges of the Municipal Price Bureau and our company shall be strictly implemented, and the old parts shall be replaced and returned to the customers, so as not to exaggerate the faults and put an end to arbitrary charges.
(5) Remote fault diagnosis, technical fault resolution and postal accessories need to be handled quickly by foreign customers.
Foreign customers repair their own, and we will speed up the troubleshooting of your machine and complete the maintenance on the same day.
(6) All machines repaired by our center (Shenzhen Gree Air Conditioning Maintenance Center) are guaranteed for three months. During the warranty period, if there is any problem with the maintenance quality or replacement parts, our center will be responsible for the maintenance.
(7) Customers who have repaired the machine in our center can enjoy half-price treatment of maintenance fee when they come to our company for maintenance again with the receipt of charge and warranty certificate.
Commitment letter of air-conditioning after-sales service 5 xxx Electric Appliance Development Co., Ltd. has an after-sales service maintenance network recognized by Zhuhai Gree Electric Co., Ltd. in Quanzhou, and a number of Gree companies train skilled maintenance engineers. And equipped with Gree products easy to wear accessories.
1, warranty period
In strict accordance with the manufacturer's warranty period, issue a valid invoice for the purchased goods. We provide six-year free warranty for Gree air conditioner, including compressor, various fan motors, main control board, receiver, thermostat and remote controller.
2. Replacement cycle:
If there are two consecutive quality problems within 45 days from the date when the purchasing unit purchases and uses the goods, we promise to replace them with new goods or other equipment of the same or higher grade, and all the expenses incurred in the replacement process shall be borne by us.
3, equipment installation and debugging
After winning the bid, we are responsible for sending the equipment to the buyer's place free of charge after preliminary acceptance, and providing free installation of the equipment. Before the equipment is installed, our company will send people to conduct on-the-spot investigation, design the installation and debugging scheme, and ensure that the relevant lines are designed reasonably, operated reliably and maintained conveniently. We are responsible for organizing professional technicians to install and debug the equipment.
4. Maintenance service
We promise to respond within 30 minutes after receiving the technical service request from the purchasing unit, guarantee to arrive at the site for technical support within 2 hours, and troubleshoot the goods within 8 hours after arriving at the site. During the warranty period, the winning bidder shall be responsible for the repair and replacement of spare parts and goods not caused by improper operation. After the warranty period is over, we will continue to provide maintenance and repair, and make on-site maintenance within 4 hours after receiving the user's repair report. The maintenance fee shall be implemented according to the manufacturer's standard.
Company full name (seal) _ _ _ _ _ _ _ _
Person in charge of business: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Contact information: _ _ _ _ _ _ _ _ _
20____ _ _ _ _ _ _ _ _ _ _ _ _
Air-conditioning after-sales service commitment letter 6 Qingtian Hua Ting Management Office:
I am the owner of the building unit of the exhibition hall. In order to ensure that the facade of the residential building is clean and tidy, and the original appearance and design style will not be destroyed, I am willing to strictly abide by the Regulations of Shenzhen Municipality on Decoration Management and the House Decoration Management Agreement during the decoration process, and make the following commitments in installing air conditioners, security doors (window grilles), balcony security nets, changing indoor fire-fighting facilities (spraying, smoke temperature) and weak current systems.
1. Stainless steel bracket for air conditioner is installed in the original design position, and the air conditioner drip pipe is connected to the drain; If there is no air conditioning installation location in the original design, it must be installed at the location designated by the management office in accordance with the principle of two-way unification.
2. The security door is installed outside the entrance door and close to the door frame, without changing the size of the original door opening; The window security window flower is installed on the inner surface of the glass window according to the style specified by the management office.
3. The main balcony shall not be closed, the floor-to-ceiling glass door of the balcony shall not be shifted or changed in its original size, and the switch door shall be installed in the floor-to-ceiling glass door.
4. Do not change the fire-fighting facilities (spray, smoke, temperature) and weak current system in the room.
If there is any violation of the above commitments in the construction process, the management office has the right to point out the rectification, and the resulting responsibilities shall be borne by me, and the required rectification expenses shall be borne by me.
Commitment:
date month year
Air-conditioning after-sales service commitment 7 service tenet: customer first forever.
Service objective: customer satisfaction 100!
1, quality guarantee period
2 years after the equipment debugging is qualified.
During the warranty period, if any product quality problems are found, we are responsible for free maintenance; If there are problems caused by improper use, we are responsible for maintenance and only charge for materials.
After the warranty period expires, our company is still responsible for the lifelong maintenance and repair of the unit, but we will consider charging for the maintenance items we are responsible for as appropriate.
The maintenance center will establish equipment maintenance files to provide consulting services for users.
2. Midea's early operation services
Midea company will provide free installation and debugging guidance for the sold equipment before it is put into production, and send personnel to provide on-site service. The detailed plan is as follows:
Contact and coordination with design and construction parties. If our company wins the bid, our company will send technicians to actively participate in the contact and coordination between the design and the construction party before construction to ensure the accuracy and rationality of the design drawings. This work continued until the revised construction drawing was finalized.
Installation site supervision
Before the arrival of the contract equipment, our technicians will check the installation foundation according to the construction drawings to ensure the smooth installation and installation of the unit.
When the unit is hoisted in place, our technicians will supervise it on the spot until it is in place.
After the unit is in place, our technicians will cooperate with the construction party to provide technical support and on-site guidance, and connect waterways and circuits until the installation work is over.
When the installation work is finished and the air conditioning system has the debugging conditions, our technicians will cooperate with the installer to carry out the final pre-debugging inspection to ensure the safety and reliability of the power supply line; The refrigeration system has been thoroughly cleaned, pressure tested and leak checked.
Guided debugging
After passing the inspection before commissioning, our technicians will cooperate with the technicians of the installer to start and debug the air conditioning unit.
Record the whole debugging process, correct the deviation in time, find the quality problems and other problems of the equipment in time, and notify the users in time.
After all the parameters of the unit meet the requirements specified in the contract, the commissioning report will be signed with relevant personnel.
Start-up debugging report and debugging record will be saved for future reference.
Operate on the basis of experiments
After signing the commissioning report, the unit will be put into trial operation.
In the trial operation stage, our technicians will cooperate with the user operators to comprehensively monitor the unit through various means, record various operating parameters, and find and solve problems in use in time.
Final acceptance
At the end of the trial operation period, after no major problems are found and all problems are solved during the trial operation, our technicians will do the final acceptance test with the users and sign the final acceptance report.
The final acceptance will be carried out in accordance with the technical terms stipulated in the contract, and various parameters specified in the technical terms will be tested and recorded until all technical terms are met.
After acceptance, our technicians will sign the final acceptance report together with the user's personnel, which will be kept together with the acceptance test records for future reference.
3. Technical Support Center
Midea has a strong after-sales service force and 500 professional after-sales service outlets throughout the country.
Among them, there are many technical engineers in Beijing Maintenance Center.
All engineers have received strict training from the factory, and can handle any faults of Midea products, including compressor maintenance and unit overhaul, and have the ability to provide comprehensive training for users' operation and maintenance personnel.
4. Spare parts supply
Midea has a spare parts warehouse in Taiyuan. As long as you buy beautiful products, the corresponding spare parts will be shipped to our spare parts warehouse at random in case of emergency.
5. Composition of technical personnel
Among all after-sales service technical engineers, graduate students account for 25%, and senior engineers account for 10%. It is one of the strongest and largest companies in the same industry at present.
One third of the technicians have been trained in Japan, and Japanese technical experts are stationed in China to provide technical guidance.
6, fault response time
Midea Taiyuan Representative Office has sufficient after-sales service technicians, equipment and vehicles. We promise to respond within 2 hours after receiving the user's fault report, arrive at the scene within 6 hours when traffic conditions permit, solve the general fault within 24 hours, and solve major problems within 48 hours.
7. After-sales service hotline
Midea HVAC Equipment Co., Ltd. has a 24-hour hotline, can receive maintenance notice at any time, and has a professional installation, maintenance and after-sales service engineering team, which can solve various problems for users in time.
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